IJ37113: REMOTE EMAIL SUPPORT - MAXMESSAGES RECORD IS MISSING IN FIX PACKS 7609 761 7611 7612

APAR status

• Closed as program error.

Error description

• This is a followup to Case TS007354708 which was reporting an
  issue when the MaxMessages record does exist.  But while trying
  to reproduce that issue in a MaxDemo environment, we found that
  the MaxMessages record is missing in certain instances.
  
  
  
  
  
  The missing MaxMessages record is included in the product.msg
  file delivered with Maximo 7.6.0.8 Fix Pack but not in the one
  delivered with the Maximo 7.6.0.9 Fix Pack nor the ones included
  with Maximo 7.6.1 or the 7.6.1.1 or 7.6.1.2 Fix Pack.
  
  
  PERFORMANCE ISSUE:
  No
  
  STEPS TO REPRODUCE:
  
  1) Check if the MaxMessages record for MsgKey =
  deleteDefaultFlags and MsgGroup = signature exists. If you're in
  a 7.6.1.x environment, you will most likely not see it.  That is
  the problem. But to see where it shows up, continue.
  
  
  
  
  
  2) Go to any application, search for something in that
  application, click "Save Query", set the "Query Name" to "Test",
  set as Public and click "OK".
  
  
  
  
  3) Sign out and then sign back in as another user.
  
  
  
  
  
  4) Go to the same application, open the View/Manage Queries
  dialog, find the Public "Test" Query, click the "Default?"
  checkbox, and click "OK".
  
  
  
  
  
  5) Sign out and then sign back in as the original user.
  
  
  
  
  
  6) Go to the same application, open the View/Manage Queries
  dialog, find the Public "Test" Query, and click/uncheck the
  "Public?" checkbox. A (?) will appear next to the checkbox.
  
  
  
  
  
  7) Click on the (?) to see a message box with a somewhat
  cryptic message referencing the MsgGroup and MsgKey with no
  intelligent message for the user.
  
  
  
  
  
  The MaxMessages record should include DisplayMethod = MSGBOX,
  MsgID = BMXAA9489W, Options = 56, and Value = "This query is the
  default query for other users. If the query is set to private,
  the query is removed as the default query for those users. Do
  you want to continue?".
  
  
  CURRENT ERRONEOUS RESULT:
  MsgID = BMXAA9489W, Options = 56, and Value = "This query is the
  default query for other users. If the query is set to private,
  the query is removed as the default query for those users. Do
  you want to continue?"
  
  
  EXPECTED RESULT:
  Show the right message.
  

Local fix

• A code fix will be delivered to 7613. All other releases will
  have the fix as a manual change to be implemented by the client.
  

Problem summary

• ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The following message is missing from maximo. MsgID =        *
  * BMXAA9489W, Options = 56, and Value = "This query is the     *
  * default query for other users. If the query is set to        *
  * private, the query is removed as the default query for those *
  * users. Do you want to continue?"                             *
  ****************************************************************
  

Problem conclusion

• Fixed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels