IJ36297: ERROR 500 WHEN OPENING ATTACHED FILES WITH ACCENTS IN THEIR NAME WHEN USING SECURED ATTACHMENTS

APAR status

• Closed as program error.

Error description

• 1) Configure Maximo to use Secured Attachments on a Maximo
  Server running on Linux
  
  2) Set System Property mxe.doclink.multilang.linux.websphere =
  true
  
  3) In any app that can use attachments, add a file attachment
  with an accent in the filename, for example TestAccentééàè.txt
  
  4) Open the attachment
  
  RESULTS
  Error 500 in browser
  
  
  Error in SystemOut.log
  [18/11/21 12:58:12:656 CET] 000001ad ServletWrappe E
  com.ibm.ws.webcontainer.servlet.ServletWrapper service
  SRVE0068E: L'une des méthodes de service du servlet
  [secureprovider] a généré une exception dans l'application
  [MAXIMO]. Exception créée : [java.lang.NullPointerException
  	at psdi.webclient.servlet.RedirectServlet.processFile(Redirect
  Servlet.java:222)
  	at psdi.webclient.servlet.RedirectServlet.fetchImage(RedirectS
  ervlet.java:161)
  
  EXPECTED RESULTS
  Attached file should open successfully
  
  REPORTED IN VERSION:
  
  Tivoli's process automation engine 7.6.1.2-IFIX20210819-1713
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-46
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ERROR 500 WHEN OPENING ATTACHED FILES WITH ACCENTS IN THEIR  *
  * NAME WHEN USING SECURED ATTACHMENTSh1.                       *
  ****************************************************************
  

Problem conclusion

• _The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product_
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels