APAR status
Closed as program error.
Error description
DESCRIPTION: The GL Account option at the Service Request Work Center doesn't go to the Location associated with the Ticket. STEPS TO REPRODUCE: 1) At the Self Service Work Center view - http://maximohost/maximo-x/#/selfservice/new (i) Create a New Service Request; Cat egory: Outdoor; Describe the Issue: Outdoor Lights; Click Next; Affected Person: MAXADMIN; Click Next; (ii) Add a photo or video of the Issue: NO; (iii) Select Location: Needham Site; Boiler Room; HVAC System- Main Office; Circulation Fan #2- Main Office HVAC; Set Location; (iv) Select Asset: Circulation Fan- Centrifugal/20/000 CFM (11240); Select Asset; (v) Submit Request 2) At the Active Requests tab of Work Center Service Request view; Click on the recently created Service Request; "Outdoor Lights"; (i) Click on Location; Observe the Location Details and an Asset associated to this location. (ii) The location is "Circulation Fan #2- Main Office HVAC, BR240, BEDFORD". (iii) Under GL Account Tile, click on the option called "Open". RESULT: Observe it navigates to the Locations Application, However it doesn't directly go to the Location which is associated with the Ticket. EXPECTED RESULT: The GL Account Tile Open link, navigates to the Locations Application but doesn't directly go to the Location which is associated with the Ticket. In this case, it should be BR240. REPORTED IN VERSION: Tivoli's process automation engine 7.6.1.2
Local fix
N/A
Problem summary
Problem conclusion
Fixed in a future release
Temporary fix
Comments
APAR Information
APAR number
IJ36062
Reported component name
MAXIMO ASST MGM
Reported component ID
5724R46AM
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-11-10
Closed date
2022-08-25
Last modified date
2022-08-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO ASST MGM
Fixed component ID
5724R46AM
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
25 August 2022