IJ35986: INVALID BINDINGS IN LONG DESCRIPTION AFTER RETURNING TO ORIGINAL WORK ORDER WHEN SCREEN READER IS ON.

APAR status

• Closed as program error.

Error description

• Problem:
  When user has Screen Reader checked. When Navigating to another
  Work Order in Work Order Tracking from the Location > View Work
  Details Dialog upon returning to the original work order the
  long description now shows invalid binding, unable to change
  tabs, selecting new Work Type value doesn't update record.
  
  The "Return" fails to go to the dialog and returns user
  directly to work order tracking
  
  STEPS TO REPRODUCE:
  *Make sure user has Screen Reader checked in User application*
  1. Go to Work Order Tracking
  2. Bring up any Work Order, such as 1000
  3. In Location Field>View Work Details
  4. On Work Order 5007>Go To Work Order Tracking
  5. Now hit Return to Work Order Tracking, screen returns to
  Work Order 1000.
  6. Open Long Description
  You will see Invalid Bindings, you are not able to change tabs
  and records won't update for certain fields. You can return to
  Home (Start Center) to get out of the issue.
  
  RESULT:
  User is returned to Work Order Tracking main tab, rather then
  View Work Details dialog. Invalid Bindings in Long Description
  and app is in a unusable state
  
  EXPECTED RESULT:
  User returned to View Work Details Dialog and normal
  application behavior, no invalid bindings, navigation as usual
  
  Product Version:
  Tivoli's process automation engine 7.6.1.2-IFIX20210920-2314
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-46
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When screen reader is checked and a user navigates to        *
  * another Work Order through the View Work Details dialog and  *
  * returns, the user is returned to the Work Order Tracking     *
  * main tab rather than theView Work Details dialog.            *
  ****************************************************************
  

Problem conclusion

• _The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product_
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SYSTEMS

• Fixed component ID

  5724R46AV

Applicable component levels