IBM Support

IJ35970: AIO INSTALLER: 'IEM LOGIN' FAILS AFTER 'RESTARTING BIGFIX SERVICES'

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APAR status

  • Closed as program error.

Error description

  • ILMT all-in-one installer fails at the "Enable the IBM License
Metric Tool Action site" step. It returns a message like "logon
failed:  Failed to connect to server: HTTP Error 7:  Couldn't
connect to server:  Failed to connect to HOSTNAME port PORT:
Connection refused"

The "trace_servers.log" file states:

---
<LogText><![CDATA[CODIN0329I The command completed with the
return code 7 ]]></LogText>

<LogText><![CDATA[CODIN0364I Action <Enable the IBM License
Metric Tool action site> status has changed: old status Running,
new status Failed ]]></LogText>
---

TS007177799

Local fix

  • Contact ILMT support to obtain the modified installation script.

Problem summary

  • ****************************************************************
*****************
ERROR DESCRIPTION:

ILMT all-in-one installer fails at the "Enable the IBM License

Metric Tool Action site" step. It returns a message like "logon

failed:  Failed to connect to server: HTTP Error 7:  Couldn't

connect to server:  Failed to connect to HOSTNAME port PORT:

Connection refused"



The "trace_servers.log" file states:



---

<LogText><!ÝCDATAÝCODIN0329I The command completed with the

return code 7 ¨¨></LogText>



<LogText><!ÝCDATAÝCODIN0364I Action <Enable the IBM License

Metric Tool action site> status has changed: old status Running,

new status Failed ¨¨></LogText>

---



TS007177799

****************************************************************
*****************
* EXPECTED RESULTS:
* The issue does not occur.
****************************************************************
* RECOMMENDATION: Apply appropriate update when available.
****************************************************************

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
packages:
 | Update | ILMT 9.2.26.0
****************************************************************

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ35970
    • 

  • Reported component name
    LIC METRIC TOOL
    • 

  • Reported component ID
    5724LMTEM
    • 

  • Reported release
    920
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-11-04
    • 

  • Closed date
    2021-11-04
    • 

  • Last modified date
    2021-11-04
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    LIC METRIC TOOL
    • 

  • Fixed component ID
    5724LMTEM
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS8JFY","label":"IBM License Metric Tool"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"920"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            05 November 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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