APAR status
Closed as program error.
Error description
Steps to reproduce: 1. Create a new SR using email listener. Go to the Service Requests application and create a new SR via email listener. The email contains attachments and they show up correctly in the newly created SR. 2. Update an existing SR using an email listener. Go to the Service Requests application and open an existing SR. Update the SR via the email listener. The email contains attachments, but those attachments do not show up correctly in the SR. Current results: In both scenarios the attachments can be seen in the comm log tab on the respective SR. But with the updated SR they are not visible when clicking on the attachment icon in the SR. Expected results: The attachments should be visible for both scenarios. Environment: Tivoli's process automation engine 7.6.1.2
Local fix
n/a
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO * **************************************************************** * PROBLEM DESCRIPTION: * * Users updating basic SRs with attachments. * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance package: release\fix pack for Release 7.6.1.3 Product
Temporary fix
Comments
APAR Information
APAR number
IJ35967
Reported component name
MAXIMO ASST MGM
Reported component ID
5724R46AM
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-11-04
Closed date
2021-11-12
Last modified date
2021-11-12
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO ASST MGM
Fixed component ID
5724R46AM
Applicable component levels
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761"}]
Document Information
Modified date:
14 November 2021