IJ35690: UNC ATTACHMENTS NO LONGER WORK AFTER APPLYING IFIX

APAR status

• Closed as program error.

Error description

• PROBLEM:
  When we are opening attachments it is not opening if it is
  folder view. However it is working fine while opening single
  document.
  Folder structure can be accessible separately
  
  Step to Reproduce:
  Makes sure you have UNC set per technote
  https://www.ibm.com/support/pages/node/6335843
  1. Open Work Order tracking and bring up a workorder
  2. Attach new document
  3. View Attachment click on link to open the attachment
  
  Results:
  Documents won't open.
  404 not found error occasionally but opens upon multiple tries.
  
  Expected Results:
  Documents open in browser as expected
  
  Product Version:
  App Server Weblogic Application Server 12.2.1.3.0
  Tivoli's process automation engine 7.6.1.0-IFIX20200902-2313
  -2314 Build 20180718-1141 DB Build V7610-83 HFDB Build HF7610-16
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * UNC ATTACHMENTS NO LONGER WORK AFTER APPLYING IFIX           *
  ****************************************************************
  

Problem conclusion

• _The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product_
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels