APAR status
Closed as program error.
Error description
Routes for work orders linked with Service Addresses work but not if linked with ESRI Feature Classes (ESRI point features. Everyplace applications get this error: BMXAT0494E - A route requires at least two locations. To create a route, specify a route start location and a route end location. In Graphical Assignment the Dispatch tab shows no routes. These 2 problems are caused by the same root cause. Prerequisites to reproduce the problems: 1. Map Manager setup with Spatial as Map Provider with Base Map and Asset Layer. ESRI User and Password Setup at the Map Manager area 2. Setup the skd.esri.referer.url with the IP or Host da VM 3. Enter 2 Assets and Link with the Asset Feature Class GIS_TRANSFORMER 4. Create 2 Work Orders each with one asset and at Assignment tab add a Labor request on each (Wilson 1 hour) 5. Create a Location and Link with a ESRI Feature Class GIS_TRANSFORMER 6. Setup the Day calendar, extend the End Date and Apply the Day shift. 7. Apply the Day Calendar and Shift to the Labor Steps To Reproduce the issue: Routes in Everyplace apps doesn't appear when Linked records: 1. Go to Everyplace application (/maximo/ui/?event=loadapp&value=techtable) 2. Filter by the Two Work Order created (Change the Query at the Advanced Search option) 3. Open the Map Section RESULTS: Error BMXAT0494E - A route requires at least two locations. To create a route, specify a route start location and a route end location. If the Work Orders are not linked with ESRI Feature Classes but with Service Address with X, Y values the route works. Steps To Reproduce the issue: Routes in Graphical Assignment Dispatch tab 1. Go to the Graphical Assignment application and create a new record 2. Set the Calendar and Shift to Day 3. At the Work Query add a query to select the 2 work orders 4. On the More Information tab set the Start and End Location with the Location from the Prerequisite. 5. Click on Apply Street Level Route action on the Common Action Menu 6. Click to open the Dispatch tab 7. Center at the Wilson Labor for the Day of the Assignments RESULTS: On the Map section no Routes are shown. If the Work Orders are linked with Service Address with X, Y values the route works. REPORTED IN VERSION: 7.6.1.2 with Spatial 7610
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Maximo Users * **************************************************************** * PROBLEM DESCRIPTION: * * GRAPHICAL ASSIGNMENT (AND EVERYPLACE APPLICATIONS) DO NOT * * WORK WITH ESRI FEATURE CLASSES * ****************************************************************
Problem conclusion
The fix has been made.
Temporary fix
Comments
APAR Information
APAR number
IJ35495
Reported component name
MAXIMO SCHEDULE
Reported component ID
5724R46SE
Reported release
768
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-10-08
Closed date
2021-10-12
Last modified date
2021-10-12
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO SCHEDULE
Fixed component ID
5724R46SE
Applicable component levels
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9NUN","label":"Maximo Asset Management Scheduler"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"768"}]
Document Information
Modified date:
13 October 2021