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IJ35252: DESCRIPTION CONDITION IS NOT WORKING FOR DOMAIN TKTEMPLATE

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APAR status

  • Closed as program error.

Error description

  • PROBLEM:

Description Condition is not working for Domain TKTEMPLATE



PERFORMANCE ISSUE: No



STEPS TO REPRODUCE:



Create a ticket template for SR application and use it for SSC

Go to Domain Application
Search of ootb domain TKTEMPLATE
Open the domain
add the condition for description to for one created ticket
template to not to copy summary.
Go to SSC aaplication.
Open the ticket template
Description is getting copied in summary







CURRENT ERRONEOUS RESULT:


Description is getting copied in summary









EXPECTED RESULT: Description should not get copied in summary






ENVIRONMENT:

ICD: 7.6.1.3

TPAE: 7.6.1.2-IFIX20210625-1908
Serverbetriebssystem	Linux 4.15.0-151-generic

Serverdatenbank	Oracle 19.0 (Oracle Database 19c Enterprise
Edition Release 19.0.0.0.0 - Production Version 19.10.0.0.0)


CASE:TS005923515

Local fix

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Problem summary


    

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Problem conclusion


    

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Temporary fix


    

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Comments


    

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APAR Information




    

  • APAR number
    IJ35252
    • 

  • Reported component name
    MAXIMO ASST MGM
    • 

  • Reported component ID
    5724R46AM
    • 

  • Reported release
    761
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-09-29
    • 

  • Closed date
    2021-10-05
    • 

  • Last modified date
    2021-10-05
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

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  • APAR is sysrouted TO one or more of the following:
    

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Fix information


    

  • Fixed component name
    MAXIMO ASST MGM
    • 

  • Fixed component ID
    5724R46AM
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            06 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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