IJ35243: ERROR BMXAA5972E WHEN ENTERING INSPECTION RESULTS IN WORK ORDER

APAR status

• Closed as program error.

Error description

• DESCRIPTION:
  ISSUE: In the Work Order Tracking application, when the user
  adds an Inspection Form and attempts to enter an Inspection
  Result, the following error message is thrown: BMXAA5972E -
  There is no inspection result to be reported for the selected
  work order.
  
  STEPS TO REPRODUCE:
  1. Login to Maximo
  2. Go to Work Orders | Work Order Tracking
  3. Click on New and add required fields
  4. Click Save
  5. In the Job Details section, add an Inspection Form
  6. Click Save
  7. In More Actions, click on Enter Inspection Results
  
  EXPECTED RESULT:
  
  Inspection Results window opens
  
  ACTUAL RESULT:
  
  BMXAA5972E - There is no inspection result to be reported for
  the selected work order
  
  REPORTED IN VERSION:
  Tivoli's process automation engine 7.6.1.2-IFIX20210407-1524
  
  WORKAROUND:
  1. Login to Maximo
  2. Go to Work Orders | Work Order Tracking
  3. Click on New and add required fields
  4. In the Job Details section, add an Inspection Form
  5. Click Save
  6. In More Actions, click on Enter Inspection Results
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users of Inspections on 7.6.1.2 prior to IF010        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In the Work Order Tracking application, when the user adds   *
  * an Inspection Form and attempts to enter an Inspection       *
  * Result, the following error message is thrown: BMXAA5972E -  *
  * There is no inspection result to be reported for the         *
  * selected work order.                                         *
  ****************************************************************
  STEPS TO REPRODUCE:
  1. Login to Maximo
  2. Go to Work Orders | Work Order Tracking
  3. Click on New and add required fields
  4. Click Save
  5. In the Job Details section, add an Inspection Form
  6. Click Save
  7. In More Actions, click on Enter Inspection Results
  EXPECTED RESULT:
  Inspection Results window opens
  ACTUAL RESULT:
  BMXAA5972E - There is no inspection result to be reported for
  the selected work order
  REPORTED IN VERSION:
  Tivoli's process automation engine 7.6.1.2-IFIX20210407-1524
  WORKAROUND:
  1. Login to Maximo
  2. Go to Work Orders | Work Order Tracking
  3. Click on New and add required fields
  4. In the Job Details section, add an Inspection Form
  5. Click Save
  6. In More Actions, click on Enter Inspection Results
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels