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IJ35144: LOGGING OUT OF SERVICE REQUEST WORK CENTER WITH LDAP CAUSES BLANK SCREEN

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APAR status

  • Closed as program error.

Error description

  • After a user logs out of the Service Request work center (when
LDAP is enabled), they are brought to a blank white screen.

STEPS TO REPRODUCE:
Login to Maximo
Navigate to the Service Request work center
Logout
Browser will now be a blank screen

EXPECTED RESULTS:
User should be redirected to the login page

REPORTED IN VERSION:
Tivoli's process automation engine 7.6.1.2-IFIX20210407-1524
Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-23
IBM Maximo Asset Management Work Centers 7.6.0.4 Build
20200715-0100 DB Build V7604-119 HFDB Build HF7680-10

Local fix

  • 



Problem summary


    

  • ****************************************************************
* PROBLEM DESCRIPTION:                                         *
* LOGGING OUT OF SERVICE REQUEST WORK CENTER WITH LDAP CAUSES  *
* BLANK SCREEN                                                 *
****************************************************************

    



Problem conclusion


    

  • The fix for this APAR will be included in a future release

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ35144
    • 

  • Reported component name
    MAXIMO SYSTEMS
    • 

  • Reported component ID
    5724R46AV
    • 

  • Reported release
    761
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-09-23
    • 

  • Closed date
    2023-02-25
    • 

  • Last modified date
    2023-02-25
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    MAXIMO SYSTEMS
    • 

  • Fixed component ID
    5724R46AV
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            25 February 2023
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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