IJ34992: ISSUE WITH THE INFORMATION ICON 'I' BESIDE THE FIELDS

APAR status

• Closed as program error.

Error description

• PROBLEM:
  We are upgrading to 7.6.1.2 and going through the testing cycle.
  We have observed that in the upgraded version,  hovering  on
  information icon ?i? does show the detail window but clicking on
  the same does not bring up the detail window .  The same
  scenario was tested in our Quality environment(Q01) which has
  7.6.1.1 and there both hovering and clicking on the information
  icon ?i? show the details. Attached video shows the difference
  between the Q01 and Sandbox environments..
  
  The issue was replicated on Edge and Chrome.
  
  PERFORMANCE ISSUE:
  No
  
  STEPS TO REPRODUCE:
  1- Open any Workorder,
  
  2- Navigate to the reported by field there hover over the field
  and the details for the reported by shows up but the detail
  window does not pop up when the information icon is clicked 'i'.
  
  
  CURRENT ERRONEOUS RESULT:
  The field and the details for the reported by shows up but the
  detail window does not pop up when the information icon is
  clicked 'i'.
  
  EXPECTED RESULT:
  Show the pop up when the information icon is clicked 'i'.
  
  ENVIRONMENT (SYSTEM INFO):
  App Server IBM WebSphere Application Server 8.5.5.19
  Version
  Tivoli's process automation engine 7.6.1.2-IFIX20210223-1245
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-17
  IBM Maximo Asset Management Work Centers 7.6.0.4 Build
  20200715-0100 DB Build V7604-119 HFDB Build HF7680-10
  IBM Maximo Asset Management Scheduler 7.6.8.0 Build
  20200715-0100 DB Build V7680-148 HFDB Build HF7680-16
  IBM Tpae Integration Framework 7.6.1.2 Build 20200615-2330 DB
  Build V7612-11
  IBM Maximo for Utilities 7.6.1.0 Build 20200715-0315 DB Build
  V7610-09
  IBM Maximo Spatial Asset Management 7.6.1.0-20201105-1314 Build
  20200716-1706 DB Build V7610-15 HFDB Build HF7610-00
  IBM Maximo Asset Management 7.6.1.2 Build 20200715-0100 DB Build
  V7611-01
  IBM Maximo for Transportation 7.6.2.6-20201009-1508 Build
  20201009-1508 DB Build V7626-16 HFDB Build HF7626-00
  IoT Connection Utility 7.6.0.3 Build 20200701-1409 DB Build
  V7603-32
  IBM Maximo Archiving with Optim 7.6.0.0 Build 20150819-0849 DB
  Build V7600-01
  Server OS Linux 3.10.0-1160.31.1.el7.x86_64
  Server DB Oracle 19.0 (Oracle Database 19c Enterprise Edition
  Release 19.0.0.0.0 - Production Version 19.11.0.0.0)
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * We are upgrading to 7.6.1.2 and going through the testing    *
  * cycle.                                                       *
  * We have observed that in the upgraded version, hovering on   *
  * information icon ?i? does show the detail window but         *
  * clicking on                                                  *
  * the same does not bring up the detail window .               *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SYSTEMS

• Fixed component ID

  5724R46AV

Applicable component levels