APAR status
Closed as program error.
Error description
SDA processing for application support to a 64 bit TEPS (and TEP Web client) on Linux or AIX incorrectly adds the com.ibm.k*.doc help files to the 32 bit kf/eclipse/plugins directory instead of the 64 bit kf/eclipse/plugins directory. Local installation for TEP Web client application support to a 64 bit TEPS on Linux or AIX correctly adds the com.ibm.k*.doc help files to the 64 bit kf/eclipse/plugins directory. RECREATE INSTRUCTIONS: Local install TEPW application support 1) Install a 06.30.07.00 TEPS on a Linux x86_64, Linux s390x, or AIX system with no agent application support. 2) Install the OS agent aplication support for the lz, ux and nt agents for the TEPS and TEP Web client. 3) Configure the TEPS to connect to an existing Hub TEMS with SDA support disabled. 4) Start the TEPS. 5) Locate the installed help files like the following. cd $CANDLEHOME find * -name com.ibm.*.doc | grep /kf/eclipse/plugins 6) The results look similar to the following for a 64 bit TEPS (and TEP Web client) on Linux x86_64 li6263/kf/eclipse/plugins/com.ibm.fw.doc lx8266/kf/eclipse/plugins/com.ibm.klz.doc lx8266/kf/eclipse/plugins/com.ibm.knt.doc lx8266/kf/eclipse/plugins/com.ibm.kux.doc 7) Notice: Only the com.ibm.fw.doc directory is listed under the 32 bit kf/eclipse/plugins directory. 8) Notice: All the com.ibm.k*.doc directories are listed under the 64 bit kf/eclipse/plugins directory. SDA install TEPW application support 1) Install a 06.30.07.00 TEPS on a Linux x86_64, Linux s390x, or AIX system with no agent application support. 2) DO NOT Install the OS agent aplication support for the lz, ux and nt agents for the TEPS and TEP Web client. 3) Configure the TEPS to connect to an existing Hub TEMS with SDA support enabled. 4) Start the TEPS. 5) Start the OS agents for Linux, Unix and Windows connected to the same HUB TEMS. 5) Locate the installed help files like the following. cd $CANDLEHOME find * -name com.ibm.*.doc | grep /kf/eclipse/plugins 6) The results look similar to the following for a 64 bit TEPS (and TEP Web client) on Linux x86_64 li6263/kf/eclipse/plugins/com.ibm.fw.doc lx8263/kf/eclipse/plugins/com.ibm.klz.doc lx8263/kf/eclipse/plugins/com.ibm.knt.doc lx8263/kf/eclipse/plugins/com.ibm.kux.doc 7) Notice: Only the com.ibm.fw.doc directory is listed under the 32 bit kf/eclipse/plugins directory. 8) ERROR: All the com.ibm.k*.doc directories are listed under the 32 bit kf/eclipse/plugins directory.
Local fix
Move the com.ibm.*.doc directories from the 32 bit kf/eclipse/plugins directory to the 64 bit kf/eclipse/plugins directory.
Problem summary
SDA puts kf help files in wrong platform directory on 64 bit Linux/AIX SDA processing for application support to a 64 bit TEPS (and TEP Web client) on Linux or AIX incorrectly adds the com.ibm.k.doc help files to the 32 bit kf/eclipse/plugins directory instead of the 64 bit kf/eclipse/plugins directory. Local installation for TEP Web client application support to a 64 bit TEPS on Linux or AIX correctly adds the com.ibm.k.doc help files to the 64 bit kf/eclipse/plugins directory.
Problem conclusion
The script installsdsupport.sh has been changed to fix the problem. The fix for this APAR is contained in the following maintenance packages: | service pack | 6.3.0.7-TIV-ITM-SP0013
Temporary fix
Move the com.ibm..doc directories from the 32 bit kf/eclipse/plugins directory to the 64 bit kf/eclipse/plugins directory.
Comments
APAR Information
APAR number
IJ34929
Reported component name
OMEG DIST INSTA
Reported component ID
5608A41CI
Reported release
630
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-09-10
Closed date
2022-10-03
Last modified date
2022-10-03
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
OMEG DIST INSTA
Fixed component ID
5608A41CI
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
08 March 2023