IJ34831: CANNOT CREATE REVISION OR DUPLICATE INSPECTION FORM

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  Problem details:
  =================
  When the customer tries to duplicate an Inspection form or
  create a revision, he can only see a spinning wheel, but no
  revision or duplicate is created.
  There are no errors in the UI.
  
  On further analysis, the record inserted in the
  INSPCASCADEOPTION table is missing values for the following
  attributes:
  SRCTXTRESPONSE, TGTQUESTION, TGTFIELD, INSPECTORFEEDBACK,
  SHOWMESSAGE, OPERATOR1, OPERATOR2, NUMBER1, NUMBER2.
  
  STEPS TO REPRODUCE:
  ===================
  - The customer logs in to the Inspection Form.
  - In the landing page of the work center there are several
  active inspection forms.
  - The customer selects to duplicate the inspection form #1107,
  called 9028 - Provozni kontrola (Kopirovat), by clicking the
  Duplicate button.
  - This results in a spinning wheel and no other action. In the
  video, the spinning wheel is seen for about 20 seconds, then the
  video is cut off. There is no indication the form was duplicated
  and the customer mentions the
  
  spinning wheel doesn't stop after those 20 seconds.
  - The customer then, using the same inspection form, tries to
  create a revision, using the Create Revision button. This
  results in the seeing the same spinning wheel, but there is no
  indication the revision was created.
  
  EXPECTED BEHAVIOUR:
  ====================
  The inspection form should be duplicated and a revision should
  be created.
  
  Reproduced On:
  ========================
  IBM Maximo Asset Management Work Centers 7.6.0.4
  Tivoli's process automation engine 7.6.1.2
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * USERS ENCOUNTER PROBLEM FOR DUPLICATING OR CREATING REVISION *
  * FOR FORM WITH NUMERIC CONDITIONS                             *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels