IJ34181: WHEN CREATING A SR IN SSC A WRONG AFFECTEDPERSON IS LISTED IF THERE ARE SEVERAL USERS WITH THE SAME FIRST AND LAST NAME IN ICD 7

APAR status

• Closed as program error.

Error description

• PROBLEM:
  When creating a SR in SSC a wrong affectedperson is listed if
  there are several users with the same first and last name in ICD
  7
  
  PERFORMANCE ISSUE:
  No
  
  STEPS TO REPRODUCE:
  1. Login to ICD (User having same firstname and lastname as
  other user)
  2. Go to SSC application.
  3. Request a new service.
  4. In Requested for you will see PERSONID of other user having
  same firstname and lastname.
  
  CURRENT ERRONEOUS RESULT:
  When creating a SR in SSC a wrong REQUESTED FOR is listed if
  there are several users with the same first and last name in ICD
  7.6.1.2
  
  EXPECTED RESULT:
  Correct Requested for ID should be fetched even for users having
  same first nad last name.
  
  
  ENVIRONMENT:
  - TS005028080
  - ICD 7612
  - MBS: Tivoli's process automation engine
  7.6.1.1-IFIX20200124-1352
  
  - OS: AIX 7.1
  - DB: Oracle 12.1 12c Enterprise Edition Release 12.1.2.0- 64bit
  
  - Base Language: German
  - Browser:Any
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO, CONTROL DESK                                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: | Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels