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IJ33788: BMXAA4214E ERROR WHEN GENERATING WORK ORDERS FROM PM IF WORK TYPE IS CAL

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APAR status

  • Closed as program error.

Error description

  • DESCRIPTION:
When attempting to generate Work Orders from a PM, an error is
thrown if the Work Type is set to 'CAL':
BMXAA4214E - An unknown error has occurred. Please contact your
system administrator for assistance. Gather the logs from the
<HOME> directory and determine where and why the error occurred.
null

The error message is not shown for PM with Work Type set to CM
or PM.

Log Excerpt:
[7/2/21 11:39:41:273 EDT] 000003a0 SystemOut O 02 Jul 2021
11:39:41:273 [DEBUG] [MXDEV_UI] [CID-UIASYNC-1126] Generated
exception
psdi.util.MXApplicationException: BMXAA4214E - An unknown error
has occurred. Please contact your system administrator for
assistance. Gather the logs from the <HOME> directory and
determine where and why the error occurred.
null
at
psdi.webclient.system.session.AsyncProcess.run(AsyncProcess.java
:198)
at java.lang.Thread.run(Thread.java:785)
Caused by: java.lang.NullPointerException
at java.util.Calendar.setTime(Calendar.java:1781)
at psdi.app.pm.PM.concatTime(PM.java:6365)
at psdi.app.pm.PM.fillWOGen(PM.java:3082)
at psdi.app.pm.PM.generateWorkOrderInformation(PM.java:2642)
at psdi.app.pm.PM.wogen(PM.java:2117)
at psdi.app.pm.PM.generateWork(PM.java:1767)
at
psdi.app.pm.virtual.PmWorkGenerationSet.execute(PmWorkGeneration
Set.java:177)
at psdi.webclient.system.beans.DataBean.save(DataBean.java:3070)
at
psdi.webclient.beans.pm.PMWOGenBean.execute(PMWOGenBean.java:168
)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
Impl.java:95)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
AccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at
psdi.webclient.system.session.AsyncProcess.run(AsyncProcess.java
:172)

STEPS TO REPRODUCE:
1.  Login to Maximo
2.  Go To Preventive Maintenance -> Preventive Maintenance
3.  Click on New
4.  On Asset field, select an asset
5.  On Work Type field, select CAL
6.  Click Save
7.  Click on Change Status and set it to Active
8.  Click on Generate Work Orders
9.  Uncheck "Use Frequency Criteria"
10. Click OK button

EXPECTED RESULT:
Work Order gets generated

ACTUAL RESULT:
BMXAA4214E - An unknown error has occurred. Please contact your
system administrator for assistance. Gather the logs from the
<HOME> directory and determine where and why the error occurred.
null

REPORTED IN VERSION:
Tivoli's process automation engine 7.6.1.2-IFIX20210504-1949
Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-31
IBM Maximo Calibration 7.6.1.0 Build 20200715-0100 DB Build
V7600-08

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* Maximo users                                                 *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* PM WOGen with Work Type set to 'CAL' and a null Next Date    *
* results in:                                                  *
*  BMXAA4214E - An unknown error has occurred.                 *
****************************************************************
DESCRIPTION:
 When attempting to generate Work Orders from a PM, an error is
 thrown if the Work Type is set to 'CAL':
 BMXAA4214E - An unknown error has occurred. Please contact
your
 system administrator for assistance. Gather the logs from the
 <HOME> directory and determine where and why the error
occurred.
 null
 The error message is not shown for PM with Work Type set to CM
 or PM.
 Log Excerpt:
 [7/2/21 11:39:41:273 EDT] 000003a0 SystemOut O 02 Jul 2021
 11:39:41:273 [DEBUG] [MXDEV_UI] [CID-UIASYNC-1126] Generated
 exception
 psdi.util.MXApplicationException: BMXAA4214E - An unknown
error
 has occurred. Please contact your system administrator for
 assistance. Gather the logs from the <HOME> directory and
 determine where and why the error occurred.
 null
 at

psdi.webclient.system.session.AsyncProcess.run(AsyncProcess.java
 :198)
 at java.lang.Thread.run(Thread.java:785)
 Caused by: java.lang.NullPointerException
 at java.util.Calendar.setTime(Calendar.java:1781)
 at psdi.app.pm.PM.concatTime(PM.java:6365)
 at psdi.app.pm.PM.fillWOGen(PM.java:3082)
 at psdi.app.pm.PM.generateWorkOrderInformation(PM.java:2642)
 at psdi.app.pm.PM.wogen(PM.java:2117)
 at psdi.app.pm.PM.generateWork(PM.java:1767)
 at

psdi.app.pm.virtual.PmWorkGenerationSet.execute(PmWorkGeneration
 Set.java:177)
 at
psdi.webclient.system.beans.DataBean.save(DataBean.java:3070)
 at

psdi.webclient.beans.pm.PMWOGenBean.execute(PMWOGenBean.java:168
 )
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at

sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
 Impl.java:95)
 at

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
 AccessorImpl.java:55)
 at java.lang.reflect.Method.invoke(Method.java:508)
 at

psdi.webclient.system.session.AsyncProcess.run(AsyncProcess.java
 :172)
 STEPS TO REPRODUCE:
 1. Login to Maximo
 2. Go To Preventive Maintenance -> Preventive Maintenance
 3. Click on New
 4. On Asset field, select an asset
 5. On Work Type field, select CAL
 6. Click Save
 7. Click on Change Status and set it to Active
 8. Click on Generate Work Orders
 9. Uncheck "Use Frequency Criteria"
 10. Click OK button
 EXPECTED RESULT:
 Work Order gets generated
 ACTUAL RESULT:
 BMXAA4214E - An unknown error has occurred. Please contact
your
 system administrator for assistance. Gather the logs from the
 <HOME> directory and determine where and why the error
occurred.
 null
 REPORTED IN VERSION:
 Tivoli's process automation engine 7.6.1.2-IFIX20210504-1949
 Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-31
 IBM Maximo Calibration 7.6.1.0 Build 20200715-0100 DB Build
 V7600-08

    



Problem conclusion


    

  • The fix for this APAR is contained in the following maintenance
package:
Release 7.6.1.3 of Base Services

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ33788
    • 

  • Reported component name
    MAXIMO ASST MGM
    • 

  • Reported component ID
    5724R46AM
    • 

  • Reported release
    761
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-07-16
    • 

  • Closed date
    2021-07-16
    • 

  • Last modified date
    2021-07-16
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    MAXIMO ASST MGM
    • 

  • Fixed component ID
    5724R46AM
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            16 July 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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