IJ33427: When trying to create a communication using a template, the selected template gets removed from the template field ifadding

APAR status

• Closed as program error.

Error description

• PROBLEM: When trying to create a communication using a
  template, the selected template gets removed from the template
  field if adding multiple attachments
  
  STEPS TO REPLICATE:
  1. Go to the Work Order Tracking application
  2. Create a work order (eg.1324)
  Save
  3. More actions/Create Communication
  Select template (eg.1017)
  Then, subject/message etc will be populated from template
  4. In Attachments, click Attach File - Attach one document
  You can confirm that template field is still 1017
  5. Click Attach File - Attach another document
  
  RESULTS: Selected template (eg.1017) is removed from the
  template field
  
  EXPECTED RESULT: Selected Template should remain (eg.1017)
  
  REPORTED IN VERSION: Maximo Asset Management 7.6.1.2
  
  AFFECTED APPLICATION (for Maximo Only):
  Create Communication in any application
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * N/A                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * WHEN TRYING TO CREATE A COMMUNICATION USING A TEMPLATE, THE  *
  * SELECTED TEMPLATE GETS REMOVED FROM THE TEMPLATE FIELD IF    *
  * ADDING MULTIPLE ATTACHMENTS                                  *
  ****************************************************************
  

Problem conclusion

• _The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product_
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels