IJ33235: WHEN FIRST ATTACHING AND VIEWING AN IMAGE OR VIDEO TO AN SR IN THE SELF SERVICE WORK CENTER AND ERROR OCCURS.

APAR status

• Closed as program error.

Error description

• PROBLEM:
  When first attaching and then viewing an image or video to an SR
  in the Self Service Work Center, the image attaches
  successfully, but when you view it you get this error:
  "There was an unexpected error. Please reload the page and try
  again. If the problem persist take a look on console to more
  details"
  
  STEPS TO REPRODUCE:
  1. Login to the Self Service Work Center.
  2. Create a new SR.
  3. When asked if you want to add a photo or video to the SR
  select yes.
  4. Attach a photo or video (we tested with .jpg , .png and .avi)
  
  5. The image will attach without error.
  6. Click on the image / video to view it and you get the error:
  
  "There was an unexpected error. Please reload the page and try
  again. If the problem persist take a look on console to more
  details".
  
  If you subsequently view the image, no error occurs.
  
  
  CURRENT ERRONEOUS RESULT:
  This error:
  "There was an unexpected error. Please reload the page and try
  again. If the problem persist take a look on console to more
  details"
  
  EXPECTED RESULT:
  No error.
  

Local fix

Problem summary

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: | Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels