IJ33188: REPORT DOWNTIME ISSUE

APAR status

• Closed as program error.

Error description

• Problem Description
  When user report asset downtime in work order A and then change
  asset from down to UP for same asset but in work order B, Maximo
  doesn't recognize the Start Date, Start Work Order and Start
  Code in work order B in Manage downtime history. The same
  happens in work order A, Maximo doesn't recognize the End Date,
  End Work Order and End Code in Manage downtime history.
  
  STEPS TO REPRODUCE:
  
  .GO TO >> WORK ORDERS >> WORK ORDER TRACKING
  .Create a work order
  .Enter a description (WO 1)
  .Asset: A7801
  .Save
  .Approve work order
  .Create a second work order
  .Enter a description (WO 2)
  .Asset: A7801
  .Save
  .Approve work order
  
  Back to first work order to report downtime.
  .MORE ACTIONS >> REPORT DOWNTIME
  .Status Date field will be the current date and time
  .Downtime Code: BRKDWN
  .Click OK
  
  .MORE ACTIONS >> MANAGE DOWNTIME HISTORY
  .Expand the line to Asset A7801
  .End Date, End Work Order and End Code are empty (client is
  complaining about these fields)
  
  Lets open the second work order with same asset which it's down
  after our previously step
  .Open the second work order
  .MORE ACTIONS >> REPORT DOWNTIME
  .Start Date: [current date]
  .Downtime Code: BRKDWN
  .Click OK
  .MORE ACTIONS >> MANAGE DOWNTIME HISTORY
  .Expand the line to Asset A7801
  .Start Date, Start Work Order and Start Code are empty (client
  is complaining about these fields)
  
  RESULTS: Manage downtime history is missing information when you
  report start downtime in work order A and stop down time in work
  order B both to same asset.
  
  EXPECTED RESULTS: Manage downtime history should show up the
  values to start and end downtime history.
  
  REPORTED IN VERSION:
  
  Tivoli's process automation engine 7.6.1.2
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * REPORT DOWNTIME ISSUE                                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels