IBM Support

IJ32950: TICKET MOVED TO QUEUED FROM ONHOLD STATUS AUTOMATICALLY AND OWNER SHOWS BLANK

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • :
Ticket moved to QUEUED from ONHOLD STATUS automatically and
owner shows blank

PERFORMANCE ISSUE: No

STEPS TO REPRODUCE:
?	Create a SR ticket.
?	Assign a ownergroup.
?	open same SR in different browser and take ownership and
change status to INPROGRESS.
?	change status to SLAHOLD.
?	Now, Go back to the previous browser attach a file without
refreshing the browser. You will see status is changed back to
QUEUE in status history.

EXPECTED RESULT: Ticket history should show correct status and
owner.


ENVIRONMENT:
-             ICD: 7.6.1.0
              TPAE 761


CASE: TS005127390

Local fix

  • 



Problem summary


    

  • 



Problem conclusion


    

  • 



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ32950
    • 

  • Reported component name
    MAXIMO ASST MGM
    • 

  • Reported component ID
    5724R46AM
    • 

  • Reported release
    761
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-06-02
    • 

  • Closed date
    2021-08-25
    • 

  • Last modified date
    2021-08-25
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    MAXIMO ASST MGM
    • 

  • Fixed component ID
    5724R46AM
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            26 August 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback