IBM Support

IJ32850: MAXIMO 7.6.1.2 - ADD ATTACHMENT LINK DOES NOT OPEN IN THE 1ST CLICK IN SERVICE REQUEST WORK CENTER

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • Problem description:
MAXIMO 7.6.1.2 -  ADD ATTACHMENT LINK DOES NOT OPEN IN THE 1ST
CLICK IN SERVICE REQUEST WORK CENTER

STEPS TO REPRODUCE:
1. Go to Work Center, Service Request, create a SR record,

2. click on Add a Photo or  a Video of the issue.
3. Click Yes.

RESULT:
User is having to wait a few seconds and them click again for
the options to appear.



EXPECTED RESULT:
User should be able to attach a photo on the first click.


REPORTED IN VERSION:
IBM Maximo Asset Management 7.6.1.2

IBM Maximo Asset Management Work Centers 7.6.0.4

Local fix

  • client needs a fix

Problem summary

  • 



Problem conclusion


    

  • The fix for this APAR is contained in the following maintenance
package: | Release 7.6.1.3 of Base Services

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ32850
    • 

  • Reported component name
    MAXIMO ASST MGM
    • 

  • Reported component ID
    5724R46AM
    • 

  • Reported release
    761
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-05-25
    • 

  • Closed date
    2021-09-30
    • 

  • Last modified date
    2021-09-30
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    MAXIMO ASST MGM
    • 

  • Fixed component ID
    5724R46AM
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            02 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback