IJ32752: IN THE WORK ORDER TRACKING(TR) APPLICATION, ERRORS ON SAVE CAUSE LABOR COSTS DISCREPANCIES.

APAR status

• Closed as program error.

Error description

• STEPS TO REPRODUCE:
  
  1. Go to Work Order Tracking(Tr) application.
  
  2. Create a new WO record against any valid Asset.
  
  3. Save and approve WO.
  
  4. Go to Actuals tab > Labor sub-tab and add some rows of Labor
  usage.
  
  5. Save the record.
  
  6. From More Actions menu, select View > Costs.
  
  RESULTS:
  If any error occurs on save, the Labor cost information in the
  View Costs dialog won't match the information in Actuals tab >
  Labor sub-tab.
  
  EXPECTED RESULTS:
  The information in the View Costs dialog should match the
  information in Actuals tab > Labor sub-tab.
  
  REPORTED IN VERSION:
  IBM Maximo Asset Management 7.6.0.9
  IBM Maximo for Transportation 7.6.2.4
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * If an error occurs after save and before commit, the Labor   *
  * cost information in the View Costs dialog won't match the    *
  * information in Actuals tab > Labor sub-tab.                  *
  ****************************************************************
  {color:#172b4d}STEPS TO REPRODUCE:{color}
  {color:#172b4d}1. Go to the Organizations application and set
  the following Labor Options to true:{color}
  {color:#172b4d}Automatically Approve Inside Labor Transactions?
  Automatically Approve Outside Labor Transactions?
  {color}
  {color:#172b4d}2. Go to the Work Order Tracking
  application.{color}
  {color:#172b4d}3. Create a new WO record.{color}
  {color:#172b4d}4. Save and approve WO.{color}
  {color:#172b4d}5. Create an automation script that throws an
  error on save of a LABTRANS object for a specific user, for
  example ...
  #-------------------------------------------{color}
  {color:#172b4d}if mbo.getString("laborcode")=='DALEY':
   errorgroup = "workorder"
   errorkey = "CanceledNoActuals"
  #-------------------------------------------
  {color}
  {color:#172b4d}For this reproduction, you can use any valid
  errorgroup/errorkey combination just to get the error to occur.
  {color}
  {color:#172b4d}6. Back in the Work Order Tracking application,
  go to the Actuals tab > Labor sub-tab and add Labor usage for
  the following labor:{color}
  {color:#172b4d}DOUGHTY 2 HRS, $100/HR
  {color}
  {color:#172b4d}ROWLANDS 2 HRS, $100/HR{color}
  {color:#172b4d}DALEY 2 HRS, $100/HR{color}
  {color:#172b4d}BETHUNE 2 HRS, $100/HR{color}
  {color:#172b4d}{color}
  {color:#172b4d}7. Save the record and get the error from the
  autoscript.{color}
  {color:#172b4d}8. Disable the autoscript and save again.
  {color}
  {color:#172b4d}9. From More Actions menu, select View >
  Costs.{color}
  {color:#172b4d}Total Labor Hours will be 10{color}
  {color:#172b4d}Total Labor Cost will be $1000{color}
  Total Labor Hours ***should be*** 8.
  Total Labor Cost ***should be*** $800
  {color:#172b4d}This is incorrect.
  {color}
  {color:#172b4d}{color}
  {color:#172b4d}If instead of disabling the autoscript you delete
  the DALEY row and save again, the problem also occurs.
  {color}
  {color:#172b4d}Total Labor Hours will be 8{color}
  {color:#172b4d}Total Labor Cost will be $800{color}
  Total Labor Hours ***should be*** 6.
  Total Labor Cost ***should be*** $600
  {color:#172b4d}EXPECTED RESULTS:
  The information in the View Costs dialog should match the
  information in Actuals tab > Labor sub-tab.{color}
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels