IBM Support

IJ31521: PROBLEM WITH THE CHANGE STATUS OPTION ON MULTIPLE WORK ORDERS THROUGH START CENTER.

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APAR status

  • Closed as program error.

Error description

  • DESCRIPTION: Selecting several records in WOrk Order Tracking
    to change their status results in the application selecting
    only the latest record you clicked on.
    This is happening in the
    OOTB Work Order Tracking, but only when you add a tabgroup and
    a tab to the application definition, in the work order Details
    page.
    Neither the tabgroup nor the tab have any kind of
    validation or rule added to them.
    
    STEPS TO REPRODUCE:
    1.
    Duplicate the Work Order Tracking application and renamed it
    REP_WOTRACK.
    2 Add a tabgroup and two tabs to this group.
    3.
    Sign out, then sign back in.
    4. Go to the application and
    filter for records in status WAPPR and have an asset
    assigned.
    5. Save the query and name it WAPPR WOs with
    Assets.
    6. Go to the Start center and click on the Change
    Layout button.
    7. Add a new Result Set portlet.
    8. Edit the
    portlet to add the REP_WOTRACK application and the query.
    9.
    Save the portlet.
    10. Click on one of the work orders from the
    portlet. You are taken to the duplicated Work Order Tracking
    application and presented with the details of the work order
    you selected.
    11. Click on the List tab.
    12. From Available
    Queries select All Records. You are presented with the whole
    list of work orders.
    13. Filter the list, using one of the
    fields available in the work order List view (filter by Asset,
    for example).
    14. Use the Select Records to manually select
    only a few records.
    15. Click on Change Status -> the Change
    Status dialog window open and you can see that the last work
    order you selected is the one that Maximo selects to change its
    status.
    
    
    RESULT: When Clicked on Change Status -> the Change
    Status dialog window open and you can see that the last work
    order you selected is the one that Maximo selects to change its
    status.
    
    EXPECTED RESULT: Maximo should allow to change the
    status of Work Orders being selected.
    
    
    REPORTED IN
    VERSION:
    Tivoli's process automation engine 7.6.0.9
    Tivoli's
    process automation engine 7.6.1.2
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Selecting several records in Work Order Tracking             *
    *  to change their status results in the application           *
    * selecting                                                    *
    *  only the latest record you clicked on.                      *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
    package: release\fix pack for Release 7.6.1.3 Product
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ31521

  • Reported component name

    MAXIMO ASST MGM

  • Reported component ID

    5724R46AM

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-03-15

  • Closed date

    2021-07-21

  • Last modified date

    2021-07-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    MAXIMO ASST MGM

  • Fixed component ID

    5724R46AM

Applicable component levels

[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760"}]

Document Information

Modified date:
22 July 2021