IJ31003: ISSUE WHILE REVERSING A CREDIT INVOICE WITH MORE THAN 1 LINE

APAR status

• Closed as program error.

Error description

• The <Reverse Invoice> action for an invoice type ?CREDIT?
  having 2 lines cannot be approved. The error messages received:
  
  BMXAA2013E - Could not change invoice XXXX status to APPR.
  
  BMXAA1993E - Cannot approve invoice XXXX because there are no
  matching receipts for line 1 of purchase order XXXX.
  STEPS TO
  REPRODUCE:
  1.	Go to Purchase Order application and open a new
  PO: PO1
  a.	Enter company SKF
  b.	Go to PO lines tab and click
  on New Row
  c.	Fill in the following values: - Line Type:
  Service, Quantity: 12, Order Unit: EACH, Unit Cost: 10, GL
  Debit Account: 6290-300-300
  d.	Approve the PO
  2.	Go to
  Purchase Order application and open a new PO: PO2
  a.	Enter
  company SKF
  b.	Go to PO lines tab and click on New Row
  
  c.	Fill in the following values: - Line Type: Service,
  Quantity: 12, Order Unit: EACH, Unit Cost: 10, GL Debit
  Account: 6290-300-300
  d.	Approve the PO
  3.	Go to the
  Receiving application and select the PO1 above
  a.	Go to the
  Service Receipts tab and click on the Select ordered services
  button
  b.	Select the line and click OK
  c.	Save the receipt
  
  4.	Go to the Invoices application and create a new
  Invoice
  a.	Leave it Type: INVOICE and enter the PO created
  above: PO1
  b.	Go to Invoices Lines tab and click on Copy PO
  Lines button
  c.	In the pop-up window, click on Services tab,
  select the line, and click OK
  d.	Change the status to PAID
  
  5.	Go back to the Receiving application and select PO1 created
  above
  a.	Go to Service receipts tab and click on Select
  Services for Return button
  b.	Select the line and click OK
  
  c.	Save the receipt
  6.	Go back to the Invoices application
  and create a new invoice
  a.	Change the type to CREDIT and
  enter the PO created above: PO1
  b.	Go to Invoices Lines tab
  and click on Copy PO Lines button
  c.	In the pop-up window, go
  to Services tab, select the line, and click OK
  d.	Change the
  status to APPROVED
  7.	Click on Reverse Invoice
  a.	A pop-up
  window called Create Reverse Invoice shows
  b.	Click on
  Autonumber button and put any Reversal reason: test
  c.	Select
  Approved in the drop-down menu and click OK
  d.	The status of
  the CREDIT invoice is changed to ?REVERSED?
  8.	Go to the
  Receiving application and select the PO2 above
  a.	Go to the
  Service Receipts tab and click on the Select ordered services
  button
  b.	Enter Quantity Due: 6, select the line and click OK
  
  c.	Click again on Select ordered services button, select the
  line, and click OK
  d.	Save the receipt
  9.	Go to the Invoices
  application and create a new Invoice
  a.	Leave it Type: INVOICE
  and enter the PO created above: PO2
  b.	Go to Invoices Lines
  tab and click on Copy PO Lines button
  c.	In the pop-up window,
  click on Services tab, select the lines and click OK
  d.	Change
  the status to PAID
  10.	Go back to the Receiving application
  and select PO2 created above
  a.	Go to Service receipts tab and
  click on Select Services for Return button
  b.	Select the lines
  and click OK Save the receipt
  11.	Go back to the Invoices
  application and create a new invoice
  a.	Change the type to
  CREDIT and enter the PO created above: PO2
  b.	Go to Invoices
  Lines tab and click on Copy PO Lines button
  c.	In the pop-up
  window, go to Services tab, select the lines and click OK
  
  d.	Change the status to APPROVED
  12.	Click on Reverse Invoice
  
  a.	A pop-up window called Create Reverse Invoice shows
  
  b.	Click on Autonumber button and put any Reversal reason:
  test
  c.	Select Approved in the drop down menu and click OK
  
  d.	The error pops-up: BMXAA2013E - Could not change invoice
  XXXX status to APPR. BMXAA1993E - Cannot approve invoice XXXX
  because there are no matching receipts for line 1 of purchase
  order PO2.
  RESULT:
  The reverse invoice cannot be
  approved
  EXPECTED RESULT:
  The reverse invoice can be approved
  even it has more than 1 line
  REPORTED IN VERSION:
  Tivoli's
  process automation engine 7.6.1.0
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of Reverse Invoice                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The Reverse Invoice action for an invoice type CREDIT        *
  * having 2 lines cannot be approved.                           *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
   Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Maximo
  

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels