IJ25697: DATABASE CONNECTION ERROR ON HARDWARE INVENTORY PANEL DUE TO THE ENDPOINTS SHOWING 1000 PARTITION CORES OR MORE

APAR status

• Closed as program error.

Error description

• We're seeing an error: Your database is offline/inaccessible or
  your database server credentials are incorrect or have expired.
  Please contact the administrator or refer to tema.log for more
  information.
  This is observed on the Reports > Hardware Inventory panel when
  the partition cores of some endpoint exceeds 999.
  
  
  
  
  TS003658541
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  *****************
  ERROR DESCRIPTION:
  
  We're seeing an error: Your database is offline/inaccessible or
  
  your database server credentials are incorrect or have expired.
  
  Please contact the administrator or refer to tema.log for more
  
  information.
  
  This is observed on the Reports > Hardware Inventory panel when
  
  the partition cores of some endpoint exceeds 999.
  
  
  
  
  
  
  
  
  
  TS003658541
  
  ****************************************************************
  *****************
  * EXPECTED RESULTS:
  * The issue does not occur.
  ****************************************************************
  * RECOMMENDATION: Apply appropriate update when available.
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  packages:
   | Update | ILMT 9.2.20.0
  ****************************************************************
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LIC METRIC TOOL

• Fixed component ID

  5724LMTEM

Applicable component levels