IJ21040: TKTEMPLATE TEMPLATEID IS BEING CONVERTED TO DECIMAL WHEN ESCALATION IS RUN

APAR status

• Closed as program error.

Error description

• PROBLEM:
  TKTEMPLATE TEMPLATEID is being converted to decimal when
  escalation applies the CREATESR action
  If you create a ticket template as 1010 and apply to an
  APPACTION CREATESR, it will not apply the template.
  It reads the 1010 as 1010.0
  
  STEPS TO REPRODUCE:
  *Make Sure Sql logger = INFO
  1. Create a Ticket Template =1010 (or autonumber)
  - Class = SR
  - Owner = WINSTON
  - Change status to Activate
  2. Go to Escalation and insert new as:
  - Applies to = WORKORDER
  - Expression = wonum = 'RKTEST'
  - Site = BEDFORD
  - Run every 1 minute
  3. Escalation Point Condition 1=1
  - Check Repeat it you want to let it run and create multiple
  SR's
  4. In Actions, Go to Actions and create new
  - Applies to WORKORDER
  - Type = APPACTION
  - Value = CREATESR
  - Parameter = 1010
  Save and Return with Value
  5. Save and Activate the Escalation
  6. In Work Order tracking, create a new WO =RKTEST. Save
  7. Once escalation runs you will see on Related Records tab a
  new SR created and it will not contain owner = WINSTON.
  
  RESULT:
  TKTEMPLATE does not get applied because 1010 is read as 1010.0
  
  EXPECTED RESULT:
  Template gets applied when SR is created
  Review logs you will see no error, but
  select * from tktemplate where templateid = '1010.0' OPTION
  (FAST 1000)
  
  Product version:
  Tested on 7608 no ifix and 7611 no Ifix
  

Local fix

• Create Ticket Template using ALPHA or ALPHANUMERIC characters
  

Problem summary

Problem conclusion

• Fixed in the next release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels