IJ17206: ENABLE JSON PUBLISH FOR 'MXGLTXNINTERFACE', RESULTS IN IFACE#JSONNOTSUPPORTED EXCEPTION WHEN SAVING PO RECORD

APAR status

• Closed as program error.

Error description

• PROBLEM DESCRIPTION:
  Enabling listener and JSON publish for publish channel
  'MXGLTXNInterface', results in iface#jsonnotsupported exception
  when saving record via 'Receiving' application.
  
  STEPS TO REPRODUCE:
  (1) Select 'MXGLTXNInterface' publish channel and tick 'publish
  JSON' checkbox.
  
  (2) Under 'Processing Rules' section, disable existing rule
  'SKIPGL'.
  
  (3) Under 'Processing Rules' section, add a new rule with
  action 'SET'. Then click 'Set Sub-Record Fields' button to
  update field 'Description' with value 'updated by rules'.
  
  (4) Enable rule created in step(3) and also enable Event
  Listener for 'MXGLTXNInterface' publish channel.
  
  (5) Enable corresponding External System.
  
  (6) Go to 'Logging' application, filter 'integration' logger
  and update the logger level to 'DEBUG'. Save the change and
  click 'Apply Settings'.
  
  (7) Go to 'Receiving' application, find any PO with 'APPR'
  status, then click 'select ordered items' to receive the item.
  
  RESULTS:
  Once click SAVE button, below error dialog appears and same
  error message reported in log file.
  
  BMXAA4160E - A major exception has occurred. Check the system
  log to see if there are any companion errors logged. Report
  this error to your system administrator.
  iface#jsonnotsupported
  
  EXPECTED RESULTS:
  No error appears on UI or in the log file. JSON Message has
  been successfully sent to external system.
  
  REPORTED IN VERSION:
  IBM TPAE Integration Framework 7.6.1.1
  

Local fix

• Not enable 'DEBUG' logger level on 'integration' logger
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ENABLE JSON PUBLISH FOR 'MXGLTXNINTERFACE', RESULTS IN       *
  * IFACE#JSONNOTSUPPORTED EXCEPTION WHEN SAVING PO RECORD       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.1.2 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  INTEGRATION

• Fixed component ID

  5724R46I1

Applicable component levels