IJ14213: ADOBE ACROBAT 2017 NOT BEING PROPERLY IDENTIFIED.

APAR status

• Closed as program error.

Error description

• Adobe Acrobat 2017 and Adobe Acrobat 2017 Pro are not being
  properly identified.
  New signatuer(s) required.
  The problem is not that Adobe Acrobat 2017 is showing up as
  Adobe Acrobat Reader DC 2017.
  It is the problem that Adobe Acrobat 2017 discovery is not
  working at all. However, since Adobe Acrobat DC 2017 contains
  Adobe Acrobat Reader DC 2017, it may look like its discovered
  instead of Adobe Acrobat 2017.
  The fix will be to correct signature for Adobe Acrobat 2017 and
  as a result, customer will see both products discovered.
  
  For Adobe Acrobat Reader DC all versions should already work
  correctly.
  Adobe Acrobat 2017 will be shown as Adobe Acrobat (Pro or Std)
  DC 2017, we do differentiate between Pro and Std.
  
  Here is document from Adobe that shows Adobe Acrobat 2017 is in
  fact Adobe Acrobat DC but in classic track.
  https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/wh
  atsnewdc.html
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  
  * ERROR DESCRIPTION:
  *
  * Adobe Acrobat 2017 and Adobe Acrobat 2017 Pro are not being
  *
  * properly identified.
  *
  * New signatuer(s) required.
  *
  * The problem is not that Adobe Acrobat 2017 is showing up as
  *
  * Adobe Acrobat Reader DC 2017.
  *
  * It is the problem that Adobe Acrobat 2017 discovery is not
  *
  * working at all. However, since Adobe Acrobat DC 2017 contains
  *
  * Adobe Acrobat Reader DC 2017, it may look like its discovered
  *
  * instead of Adobe Acrobat 2017.
  *
  * The fix will be to correct signature for Adobe Acrobat 2017 an
  *
  * as a result, customer will see both products discovered.
  *
  *
  *
  * For Adobe Acrobat Reader DC all versions should already work
  *
  * correctly.
  *
  * Adobe Acrobat 2017 will be shown as Adobe Acrobat (Pro or Std)
  *
  * DC 2017, we do differentiate between Pro and Std.
  *
  *
  *
  * Here is document from Adobe that shows Adobe Acrobat 2017 is i
  *
  * fact Adobe Acrobat DC but in classic track.
  *
  * https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/
  *
  * atsnewdc.html
  *
  * **************************************************************
  *
  * EXPECTED RESULTS:
  * The issue does not occure.
  ****************************************************************
  * RECOMMENDATION: Apply appropriate update when available.
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  packages:
   | Update | BFI 9.2.15
   | Update | ILMT 9.2.15
  ****************************************************************
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  IEM SW USE ANL

• Fixed component ID

  5725F57MT

Applicable component levels