APAR status
Closed as program error.
Error description
Ø PROBLEM: When you try to change the status to COMP. You get a message saying failure reporting has not been done yet and you cancel the status change. Then you click on the failure report tab and you get the following error message: System Message: BMXAA4214E- An unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error is thrown. PERFORMANCE ISSUE: NO STEPS TO REPRODUCE: 1) Go to Organization application Org: EAGLENA More Action > Work Order Option > Work Type CM - mark "Failure Prompt" 2) Go to Work Order Tracking application and search an approved (APPR) work order with CM work type 3) Complete work order You will get the following message BMXAA4547W - There has been no failure report created. If you would like to report a failure first, cancel this status change and go to the Failure Reporting tab OK and Cancel change status action 4) Go to Failure Reporting tab EXPECTED RESULTS: You are able to go to Failure Reporting tab and make any changes RESULTS: You get the following error message: BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error is thrown. PRODUCT VERSION: IBM Maximo Asset Management 7.6.0.9 Build 20171127-0100 DB Build V7604-01
Local fix
na
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO * **************************************************************** * PROBLEM DESCRIPTION: * * BUG RELATED TO FAILURE REPORTING AFTER ATTEMPTING TO * * COMPLETE WORK ORDER * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance package: | release\fix pack | Interim Fix for Release 7.6.1.0 Product
Temporary fix
Comments
APAR Information
APAR number
IJ06739
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-05-29
Closed date
2018-05-31
Last modified date
2018-05-31
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPPU","label":"Work Order Tracking"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
31 May 2018