APAR status
Closed as program error.
Error description
PROBLEM: Communication Template not saving after adding to the action properties in Workflow. When the client tried to add a communication template to the action properties in Work Flow user can add the Communication Template and then save. If the user goes back to workflow the communication template that was saved is gone. It does however show up in the database. PERFORMANCE ISSUE: NO STEPS TO REPRODUCE: Login to Maximo. Open Workflow designer Create a new workflow or use a existing one. Double click on the orange process line. It will bring up action properties. Select new row under notifications. Select a valid comm template then Okay. Select Save button. You will see the message that the record has been saved. Go back and click on orange process line again then select properties again. Your comm template you added and saved will no longer be associated to the record. CURRENT ERRONEOUS RESULT: Not saving the selection EXPECTED RESULT: Save the selection ADDITIONAL INFO: N/A ENVIRONMENT (SYSTEM INFO): App Server IBM WebSphere Application Server 8.5.5.13 Version Rational Team Concert and Rational ClearQuest Integration for IBM Control Desk 7.6.0.3257 Build BUILD DB Build V7511-00 Survey Management for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7511-01 Service Desk Classification Content for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7511-00 Quick Configuration for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7511-00 Screen Capturer for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7530-00 Asset Management for IBM Control Desk 7.6.0.3257 Build 201709140607 DB Build V7603-01 Instant Messaging Integration for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7200-02 Service Desk for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7603-02 Incident Management for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7603-01 Service Catalog for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7603-01 SLA Hold for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7530-01 Self Service Center for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7520-01 Tivoli's process automation engine 7.6.0.8-IFIX20170914-1342 Build 20170512-0100 DB Build V7608-63 HFDB Build HF7608-05 Service Portal for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7603-11 IBM TPAE Integration Framework 7.6.0.8 Build 20170510-2330 DB Build V7608-43 IBM Endpoint Manager Integration Enablement 7.6.0.3257 Build 201709140546 DB Build V7602-02 Service Desk Integration MEA for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7530-00 Configuration Items CMS LIC for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7511-00 Service Desk Everyplace for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7510-03 Release management for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7602-01 TRM RulesManager SE 5.6.0.2 Build 1065 DB Build V510-01 IBM Maximo Asset Management Work Centers 7.6.0.2 Build 20170509-0906 DB Build V7602-57 Configuration management for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7530-02 SmartCloud Provisioning and SmartCloud Orchestration Integration 7.6.0.3257 Build 201709140546 DB Build V7511-04 Service Request Management for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7601-01 Solution for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7602-01 User interface widgets for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7602-01 Data Integration and Context Menu Service Configuration 7.5.0.0 Build 20090911D2 DB Build V7117-07 Change management for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7603-02 Common process components for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7603-02 IBM Endpoint Manager Integration Configuration 7.6.0.3257 Build 201709140546 DB Build V7602-01 Search for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7530-01Instant Messaging for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7530-00 Configuration items for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7603-02 Advanced Workflow Components for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7600-01 OSLC Support for IBM Control Desk 7.6.0.3257 Build 201709140607M DB Build V750-06 TPM Integration Module for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7510-01 IBM Tivoli Integration Composer for IBM Control Desk 7.6.0.3257 Build 201709140607 DB Build V7603-04 Problem Management for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7601-01 Live Chat for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7602-01 Tivoli Remote Diagnostics for IBM Control Desk 7.6.0.3257 Build 201709140546 DB Build V7511-00 Server OS Linux 2.6.32-696.23.1.el6.x86_64 Server DB DB2/AIX64 10.5 (SQL10058) LOCAL FIX: N/A SECURITY IMPACT (Y/N): N
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * Users who use the maximo action properties dialog in the * * Work Flow Designer app to enter communication templates * **************************************************************** * PROBLEM DESCRIPTION: * * Communication templates are not displayed in the Action * * Properties dialog of Work Flow Designer after they are * * added. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
This is fixed in code. The fix for this APAR is contained in the following maintenance package: | release\fix pack | Interim Fix for Release 7.6.1.1 Product
Temporary fix
Comments
APAR Information
APAR number
IJ06429
Reported component name
SYSTEM CONFIG
Reported component ID
5724R46S1
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-05-15
Closed date
2018-07-27
Last modified date
2018-07-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Maximo
Fix information
Fixed component name
SYSTEM CONFIG
Fixed component ID
5724R46S1
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
27 July 2018