APAR status
Closed as program error.
Error description
PROBLEM: MapTip - More Information drop down on close of maptip moves to upper left corner PERFORMANCE ISSUE: NO STEPS TO REPRODUCE: Pre Conditions - Create some Work with Resources need like the SCH data - Create a Schedule at the Graphical Assignment application that bring those work orders with Available Service Address - Map manager should be enable and Active Steps to Reproduce 1-) Go to the Graphical Assignment application open the BOS as example 2-) Apply the Street Level Routes 3-) Move to the Dispatch tab 4-) Click over some Work Order at the Map Side and and then close the Tooltip CURRENT ERRONEOUS RESULT: The maptip closes but the dropdown in in the upper left corner of the browser until I click somewhere EXPECTED RESULT: it Should close together ADDITIONAL INFO: NO ENVIRONMENT (SYSTEM INFO): App Server Weblogic Application Server 12.1.1.0 Version Tivoli's process automation engine 7.6.0.9-IFIX20180330-1643 Build 20171127-0100 DB Build V7609-45 HFDB Build HF7609-04 IBM TPAE Integration Framework 7.6.0.9 Build 20171127-2330 DB Build V7609-32 IBM Maximo Asset Management Scheduler Plus 7.6.7.0 Build 20171127-0100 DB Build V7670-01 IBM Maximo Asset Management Scheduler 7.6.7.0 Build 20171127-0100 DB Build V7670-56 HFDB Build HF7670-12 IBM Maximo Asset Management Work Centers 7.6.0.3 Build 20171121-0723 DB Build V7603-175 Server OS Windows Server 2012 R2 6.3 Server DB Oracle 11.2 (Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - 64bit Production With the Partitioning, OLAP, Data Mining and Real Application Testing options) (c) Copyright IBM Corp. 2017 LOCAL FIX: N/A SECURITY IMPACT (Y/N): N
Local fix
Close the DropDown until close the Tooltip
Problem summary
**************************************************************** * USERS AFFECTED: * * Users of the Graphical Assignment application. * **************************************************************** * PROBLEM DESCRIPTION: * * DISPATCH AFTER CLOSE TOOLTIP THE DROPDOWN VALUE LIST STILLON * * THE SCREEN AT THE MAP SIDE * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
A code fix has been delivered.
Temporary fix
Comments
APAR Information
APAR number
IJ05540
Reported component name
MAXIMO SCHEDULE
Reported component ID
5724R46SE
Reported release
767
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-04-07
Closed date
2018-04-11
Last modified date
2018-04-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
MAXIMO SCHEDULE
Fixed component ID
5724R46SE
Applicable component levels
R767 PSY
UP
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Document Information
Modified date:
11 April 2018