APAR status
Closed as program error.
Error description
On Incident, when updating Remarks (on Failure Reporting tab), the Remark Date does not get updated. The Remark Date only gets updated automatically the first time user enters a Remark. When the user changes the Remarks, only the Remarks gets updated. The Remark date does not get updated. Users would have to enter the date manually to reflect the current date. On Workorder tracking application, the Remark Date will always be updated automatically every time the use modifies the remark. STEPS TO RECREATE: 1. Open any existing incident ticket 2. Click on Failure Reporting tab 3. Enter a value in Remarks 4. The Remark Date gets updated automatically 5. Change the value in Remarks 6. Value in Remarks gets updated, but Remark Date does not get updated. This is the issue reported in this case. Found in ICD 753/TPAE 7507. The problem is also reproducible on ICD 7603/TPAE 7608. In the FAILUREREMARK table where the values are stored, the Remarks value gets update everytime the users make changes, but the date does not get changed unless the users change it manually. NOTE: This APAR is created for case # TS000040891
Local fix
Manually update the remarkdate everytime the remarks is modified
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO * **************************************************************** * PROBLEM DESCRIPTION: * * REMARK DATE DOES NOT GET UPDATED WHEN REMARKS IS MODIFIED ON * * INCIDENT APPLICATION * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance package: | release\fix pack | Interim Fix for Release 7.6.1.0 Product
Temporary fix
Comments
APAR Information
APAR number
IJ02856
Reported component name
MAXIMO SYSTEMS
Reported component ID
5724R46AV
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-12-27
Closed date
2018-01-10
Last modified date
2018-01-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO SYSTEMS
Fixed component ID
5724R46AV
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
10 January 2018