APAR status
Closed as program error.
Error description
Maximo crashes when printing an SR or WO (Ticketprint of Woprint) in case images or forms have been pasted in the long description of the SR or WO. Any follow-on prints get stuck in the queue and the only solution is to restart the server. Customer used MS Outlook email message with image to reproduce the issue. STEPS TO REPLICATE: Customer also tested on the IBM 7.6.0.8 Preview site : http://www-01.ibm.com/support/docview.wss?uid=swg21697301 - Go to Work Order Tracking application - Create a new Work Order with a picture pasted from MS Word / MS Outlook email message, into the Long Description. - Click the icon: Print Work Order Details at the top of the screen - Go to Report Administration > View Report Processing and note that this report is still active at this very moment: Note, if you run the report as immediate task, the embedded picture is visible in report output of Birt Report Viewer. Note from IBM Maximo development on issue: We use BIRT to generate and convert report to pdf. Direct print uses pdf file. As BIRT is not IBM software we do not have lot of control on fixing problems. This APAR will address the issue in following way: While generating report in other format like pdf, we will not pass the images in long description to the pdf report. That will ensure that the server will not crash. But images in Long Description will not appear in Direct Print or pdf report. Also images in Long Description will not get printed when using Direct Print. ENVIRONMENT: IBM WebSphere Application Server 8.5.5.3 Windows 6.3 Microsoft SQL Server 11.0 (11 00.654D) PRODUCT VERSION: Tivoli's process automation engine 7.6.0.2-IFIX20160524-1235 Build 20151)903-2113 DB Build V7602-31 HFDB Build HF7602-07 IBM TPAE Integration Framework 7.6.0.2 Build 201 50901-21 00 DB Build V7602-05 IBM Maximo Asset Management 7.6.0.2 Build 20150903-2113 DB Build V7601-01 AFFECTED APPLICATION (for Maximo Only): Reports - Direct Printing
Local fix
Dev to provide fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Birt report users when generating a Birt report and there * * are images in Long Descriotion of the record. * **************************************************************** * PROBLEM DESCRIPTION: * * Report gets stuck for ever while generating a report with * * images in Long Descriotion of the record. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Problem is fixed in latest release.
Temporary fix
Comments
APAR Information
APAR number
IJ01028
Reported component name
BIRT INTEG-SYST
Reported component ID
5724R46B2
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-10-26
Closed date
2018-01-14
Last modified date
2018-01-14
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BIRT INTEG-SYST
Fixed component ID
5724R46B2
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
10 April 2023