A fix is available
APAR status
Closed as program error.
Error description
Tivoli Storage Manager server upgrade from V6 to V7 can fail with a "The password for this instance is not recognized" error. This error will show when the installation wizard presents the instance to upgrade, and the instance credentials tab automatically fills the instance owner name. The instance owner user name field cannot be manually modified and will be presented in the following form: .\Administrator After filling the appropriate password to verify account credentials, installation wizard will show "The password for this instance is not recognized" error and in the Windows security event log following audit failure event will be recorded: Log Name: Security Source: Microsoft-Windows-Security-Auditing Date: 27.12.2013 18:14:06 Event ID: 4625 Task Category: Logon Level: Information Keywords: Audit Failure User: N/A Computer: TSMSERVER1 Description: An account failed to log on. Subject: Security ID: NULL SID Account Name: - Account Domain: - Logon ID: 0x0 Logon Type: 3 Account For Which Logon Failed: Security ID: NULL SID Account Name: Administrator@. Account Domain: Failure Information: Failure Reason: Unknown user name or bad password. Status: 0xc000006d Sub Status: 0xc0000064 The failed logon account name will have "@." appended to it, in this case "Administrator@." and the upgrade process cannot continue. Customer/L2 Diagnostics: This can happen, if the DB2 instance is an ESE instance, which has the "-0" appended to the name so the service name in this case will be SERVER1-0. The installation wizard trims the ".\" from the username, if it is found however in case that the DB2 instance is an ESE instance, then the ".\" is not correctly trimmed and the instance owner user verification fails. TSM Versions Affected: Tivoli Storage Manager server 7.1 on Windows platform. Initial Impact: Medium Additional Keywords: TSM ESE zztsm71 upgrade instance password not recognized
Local fix
Either of following actions can be used to circumvent the issue: 1) By copying the SERVER1-0 key and creating a SERVER1 key. This will allow the wizard to progress. Once the wizard is past the login panel, the SERVER1 key should be deleted before finishing the installation. 2) By updating the OBJECTNAME in SERVER1-0 key to remove the ".\". This will work as long as the db2 service or the system is not restarted. Either one of those actions will cause the ".\" to be added back in. This only needs to be modified untill after the wizard is past the login panel. Registry keys: "HKLM\\SYSTEM\\CurrentControlSet\\Services\\SERVER1"; "HKLM\\SYSTEM\\CurrentControlSet\\Services\\SERVER1-0"; Whichever option is used, it must be done before the installer is started. Once the wizard is past the login screen, the workaround should be reverted.
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager servers users * * who created a server instance between * * V6.2.3 and V6.2.4.x and then upgraded the * * instance to V7.1.0. * **************************************************************** * PROBLEM DESCRIPTION: See error description. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in level 7.1.1. Note that this is subject * * to change at the discretion of IBM. This * * problem was also fixed in 7.1.0 and new * * packages with the fix were released on * * February 18, 2014. The previous part * * number was CISN7ML and has been replaced * * with CIWZ9ML. * **************************************************************** *
Problem conclusion
This problem was fixed.
Temporary fix
Comments
APAR Information
APAR number
IC98859
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-01-21
Closed date
2014-02-10
Last modified date
2014-02-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R71W PSY
UP
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Document Information
Modified date:
10 February 2014