A fix is available
APAR status
Closed as program error.
Error description
FFDC or First Failure Data Capture is not logging messages such as ANE4150E properly. The resulting effect can be a TSM server crash that is preceded by ANR0162W and ANR3493E. For example: ANR0162W Supplemental database diagnostic information: -1:42S22:-206 ([IBM][CLI Driver][DB2/NT64] SQL0206N "VAR" is not valid in the context where it is used. SQLSTATE=42703). ANR3493E Error sending an email for alert summary to the administrator with email address abc@xyz.com using the mail.xyz.com SMTP host server and SMTP port 25. Call stack from crash will resemble: _endopen(??, ??, ??, ??) at 0x90000000002dbe8 fopen64(??, ??) at 0x90000000002e528 pkFopen(??, ??), line 1361 in "psfile.c" outFFDCLog(??, ??, ??, ??, ??), line 4806 in "output.c" After the crash, subsequent attempts to start the TSM server can fail with ANR0162W and ANR3493E. Following output is seen when trying to start the TSM server after a crash: C:\Program Files\Tivoli\TSM\server>dsmserv.exe -k Server1 ANR7800I DSMSERV generated at 10:55:11 on May 23 2013. Tivoli Storage Manager for Windows Version 6, Release 3, Level 4.000 Licensed Materials - Property of IBM (C) Copyright IBM Corporation 1990, 2011. All rights reserved. U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation. ANR0900I Processing options file D:\TsmData\Server1\Instance\server1\dsmserv.opt. ANR4726I The ICC support module has been loaded. ANR0990I Server restart-recovery in progress. ANR0152I Database manager successfully started. ANR1380I The buffer pool monitor switch is enabled. ANR1628I The database manager is using port 51500 for server connections. ANR1635I The server machine GUID, 1f.d5.d1.00.7c.15.11.e2.bc.ae.78.e3.b5.f4.38.00, has initialized. ANR2100I Activity log process has started. ANR2102I Activity log pruning started: removing entries prior to 11/07/2013 00:00:00. ANR2741I Alert monitor has started. ANR0162W Supplemental database diagnostic information: -1:42S22:-206 ([IBM][CLI Driver][DB2/NT64] SQL0206N "VAR" is not valid in the context where it is used. SQLSTATE=42703 ). ANR3493E Error sending an email for alert summary to the administrator with email address abc@xyz.com using the mail.xyz.com SMTP host server and SMTP port 25. ANR4726I The NAS-NDMP support module has been loaded. ANR1794W TSM SAN discovery is disabled by options. ANR7808W Sun Microsystems Library Attach module libacs.dll is not available from the system. C:\Program Files\Tivoli\TSM\server> Tivoli Storage Manager Versions Affected: 6.2.x.x and 6.3.x.x Tivoli Storage Manager Servers Initial Impact: Low
Local fix
-Add the following option to your dsmserv.opt file: ffdcmaxlogsize 0 -Start TSM server normally. Keep ffdcmaxlogsize at 0 until fixing level is applied.
Problem summary
**************************************************************** * USERS AFFECTED: All users of Tivoli Storage Manager server. * **************************************************************** * PROBLEM DESCRIPTION: See Error Description. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 6.2.6 and 6.3.5. Note that this * * is subject to change at the discretion of * * IBM. * **************************************************************** *
Problem conclusion
The problem was fixed. Affected Platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IC98816
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
63W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-01-17
Closed date
2014-01-27
Last modified date
2014-01-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
OUTPUT
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R62A PSY
UP
R62H PSY
UP
R62L PSY
UP
R62S PSY
UP
R62W PSY
UP
R63A PSY
UP
R63H PSY
UP
R63L PSY
UP
R63S PSY
UP
R63W PSY
UP
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Document Information
Modified date:
27 January 2014