Fixes are available
APAR status
Closed as program error.
Error description
The Tivoli Storage Manager is not properly handling an error returned from the Storage Management Subsystem (SMS) catalog. A ANR9999D is generated rather than indicating there was a mount failure: ANR9999D_2231172434 OpenActiveVol(asvolmnt.c:4756) Thread<nnn>: Unknown result code (-1) from pvrOpen. Tivoli Storage Manager Versions Affected: 6.3 and above Customer/L2 Diagnostics (If Applicable): Using the trace class PVRZOSMEDIA on the Tivoli Storage Manager server the following output can be seen: [pvrzosm.c][531][ZosmOpenExt]:Opening volume mpP->volName, incoming volNameP "570173" len=6. [pvrzosm.c][675][ZosmOpenExt]:Opening Private vol mpP->volName "570173". [pvrzosm.c][766][ZosmOpenExt]:Media Server name ZMEDIA - HLA <hostname> and LLA = 1555. [pvrzosm.c][770][ZosmOpenExt]:Return code from ANRioctl -1 free reqBlk. [pvrzosm.c][773][ZosmOpenExt]:Return & rsn code from ANRioctl 4 0. [pvrzosm.c][776][ZosmOpenExt]:Dynrc 4 dynerror 9704 dyninfo 0. [pvrzosm.c][783][ZosmOpenExt]:zosmOpenExt exit rc = -1. [pvrzosm.c][385][ZosmOpen]:zosmOpen exit rc = -1 retry count 1. [output.c][7531][PutConsoleMsg]:ANR9999D_2231172434 OpenActiveVol(asvolmnt.c:4756) Thread<nnn>: Unknown result code (-1) from pvrOpen. ANR9999D Thread<nnn> issued message 9999 from: ANR9999D Thread<nnn> 0x00000080a26712 OutDiagToCons ANR9999D Thread<nnn> 0x00000080a29cf4 outDiagfExt ANR9999D Thread<nnn> 0x0000008091b380 AsOpenVol ANR9999D Thread<nnn> 0x00000080916b5a AsAcquireInputVol ANR9999D Thread<nnn> 0x000000808e9840 AsOpenSeg ANR9999D Thread<nnn> 0x0000008096e87a DoOpenSeg ANR9999D Thread<nnn> 0x0000008096ee5e SsAuxSrcThread ANR9999D Thread<nnn> 0x00000080ac8b02 StartThread ANR9999D Thread<nnn> 0x0000417823d2c6 *UNKNOWN* ANR9999D Thread<nnn> 0x0000417817f4aa *UNKNOWN* ANR1227E BACKUP STGPOOL: Process 73 terminated - internal server error detected. Enabling a Media Server shows the following: ANZDRVALLOC:769:drvAlloc drvAlloc __svc99 rc = 4 S99_ERROR = 38660. Initial Impact: Medium Additional Keywords: zz63 z/OS MEDIASERVER
Local fix
Diagnose the SMS catalog to determine cause of mount failure and try the command again.
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users of * * ZOSMEDIA libraries. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 6.3.5 and 7.1.1. Note that this is * * * * subject to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed.
Temporary fix
Comments
APAR Information
APAR number
IC98444
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
63L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-12-19
Closed date
2014-02-04
Last modified date
2014-02-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R63A PSY
UP
R63L PSY
UP
R71A PSY
UP
R71L PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"63L","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
04 February 2014