Fixes are available
APAR status
Closed as program error.
Error description
In an Operations Center hub/spoke configuration, the hub server can crash during hub/spoke communication exchanges. On AIX, dbx will show: Segmentation fault in pkFreeTracked at 0x100004444 ($t384537) 0x100004444 (pkFreeTracked+0x504) f8040018 std r0,0x18(r4) (dbx) where pkFreeTracked(??, ??, ??, ??) at 0x100004444 pkDestroyMutex(??) at 0x1000070f4 psDestroySessionLock(??) at 0x10017ce68 tcpAbort(??) at 0x100175854 SmAbortSession(??, ??) at 0x10030e970 SmRecvVerbX(??) at 0x1002f9d2c RemSrvMonThread(??) at 0x100c09e44 StartThread(??) at 0x10000c260 => check for the RemSrvMonThread thread. Another crash seen on Linux with v7.1 is: Program terminated with signal 11, Segmentation fault. #0 0x00000000009cf274 in monProcessRemoteData (itemType=<optimized out>, itemP=<optimized out>, itemLen=-1014775165, server=<optimized out>, serverLevel=14088036451249996419, deltaSec=-1014840702, guid=) at monutil.c:2687 Tivoli Storage Manager Versions Affected: Tivoli Storage Manager server version 6.3.4.0 and higher, 7.1.0.0 Initial Impact: Medium | MDVREGR 6.3.4.0-TIV_5698MSV | Additional Keywords: TSM zztsm63 crash core abend OC operations center
Local fix
Disable the use of the server's command help. To do this rename the Hub server's command help file to something else. This can be done whilst the server is still running. For example; Running server with LANGUAGE fr_FR. Find the help file in the 'fr_FR' subdirectory of where the server executable is installed. For example: /opt/tivoli/tsm/server/bin/fr_FR/dsmfr_FR.hlp Rename that file to something else like /opt/tivoli/tsm/server/bin/fr_FR/dsmfr_FR.hlp.save After rename of the server's help file, one won't be able to get help content using the HELP command. Later when the fix is available, rename the help file back to it's original name.
Problem summary
**************************************************************** * USERS AFFECTED: All users of the Tivoli Storage Manager * * * * Operatio * * ns Center. * * * **************************************************************** * PROBLEM DESCRIPTION: See Error Description. * * * * * * * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 6.3.4.300, 6.3.5 and 7.1.1. * * Note that this is subject to change at the * * discretion of IBM. * * * * * ****************************************************************
Problem conclusion
The problem was fixed. Affected Platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IC96864
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
63A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-10-13
Closed date
2013-12-05
Last modified date
2014-02-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MONALERT MONUTIL
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R63A PSY
UP
R63H PSY
UP
R63L PSY
UP
R63S PSY
UP
R63W PSY
UP
R71A PSY
UP
R71H PSY
UP
R71L PSY
UP
R71S PSY
UP
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"63A","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
18 February 2014