APAR status
Closed as program error.
Error description
A Tivoli Storage Manager server may crash if AUDIT LIBRARY is run when the library is unresponsive. The following messages may be seen in the activity log before the AUDIT LIBRARY is run. The messages mary vary depending on server platform. The important thing to note is library issues prior to the audit library being run. ANR8485E Unable to open a SCSI device /dev/smc#, error code=2831. ANR8840E Unable to open device /dev/smc# with error number 5 and PVRRC 2839 The following messages may be seen in the activity log before the crash: ANR8457I AUDIT LIBRARY: Operation for library LIB started as process num. ANR8992E The library state refresh for LIB failed. ANR8460E AUDIT LIBRARY process for library LIB failed. ANR0985I Process num for AUDIT LIBRARY running in the BACKGROUND completed with completion state FAILURE at hh:mm:ss. ANR1893E Process num for AUDIT LIBRARY completed with a completion state of FAILURE. The following callstack can be extracted from the dump file generated by a server exhibiting this problem: AIX: RefreshEEInfo() ValidateEEInfo() SingleVolumeCheckout() ScsiCheckoutVolume() MmsLtsCheckoutVolume() MmsCheckoutLibVol() pvrCheckoutLibVol() CheckOutVolFromLib() UpdateStgPoolVolumes() ProcessEligibleStgPoolVols() MoveStgPoolVolumes() OrmMoveDrmediaThread() StartThread() Tivoli Storage Manager Versions Affected: 5.5,6.1,6.2,6.3 Initial Impact: Medium Additional Keywords: TSM ADSM crash dump core dsmserv
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: See error description. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 6.2.6 and 6.3.4. Note that this is * * * * subject to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IC90197
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
63A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-02-13
Closed date
2013-03-07
Last modified date
2013-03-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R62A PSY
UP
R62H PSY
UP
R62L PSY
UP
R62S PSY
UP
R62W PSY
UP
R63A PSY
UP
R63H PSY
UP
R63L PSY
UP
R63S PSY
UP
R63W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"63A","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 March 2013