IC89351: WINRM CLIENT OR WS MANAGEMENT FAILURE WHEN ATTEMPTING TO USE THE DATA PROTECTION OR FLASHCOPY MANAGER EXCHANGE

APAR status

• Closed as Permanent restriction.

Error description

• When attempting a FlashCopy Manager for Exchange or Tivoli
  Storage Manager for Mail Data Protection for Exchange backup,
  restore or query it can fail.  If using the GUI interface, the
  failure is seen when attempting to expand the Exchange Server
  Databases, which would be during the Exchange powershell
  connection.  The following error is seen:
  Connecting to remote server failed with the following error
  message :
   The WinRM client cannot process the request. The WinRM client
   tried to use Negotiate authentication mechanism, but the
   destination computer (EXCHDB01) returned an 'access denied'
   error. Change the configuration to allow Negotiate
   authentication mechanism to be used or specify one of the
   authentication mechanisms supported by the server. To use
   Kerberos, specify the local computer name as the remote
   destination. Also verify that the client computer and the
   destination computer are joined to a domain. To use Basic,
   specify the local computer name as the remote destination,
   specify Basic authentication and provide user name and
   password.Possible authentication mechanisms reported by server:
   For more information, see the about_Remote_Troubleshooting Help
   topic.
  This may occur after the Windows system is upgraded with a
  patch such that WS Management is upgraded to version 3.0.
  There may also be other scenarios that can cause this to occur.
  INITIAL IMPACT:  High
  VERSIONS AFFECTED:   This problem affects CLI, MFC GUI, and MMC
  GUI. for all supported versions of the Data Protection for
  Exchange and FlashCopy Manager for Exchange
  .
  ADDITONAL KEYWORDS:  WS-Management Service, kerbose,
  kerbauth.dll, WSMAN
  

Local fix

• Uninstall the Windows Management Framework 3.0.
  

Problem summary

• ****************************************************************
  USERS AFFECTED: All users of Data Protection for Microsoft
                  Exchange Server or FlashCopy Manager for
                  Microsoft Exchange Server in Microsoft Exchange
                  2007 or 2010 environments.
  ****************************************************************
  PROBLEM DESCRIPTION: Aftering installing Windows Management
                  Framework 3.0, backup, restore, and query
                  operations fail.
  ****************************************************************
  RECOMMENDATION: Do not install Windows Management Framework 3.0
         into Exchange 2007 or 2010 environments.
  .
  According to this Microsoft blog artcle:
  http://blogs.technet.com/b/exchange/archive/2012/12/14/windows-m
  anagement-framework-3-0-on-exchange-2007-and-exchange-2010.aspx
  .
  Windows Management Framework 3.0 is not supported in Exchange
  2007 or 2010 environments.
  .
  If/when this becomes a supported Microsoft configuration,
  Data Protection for Microsoft Exchange Server and FlashCopy
  Manager for Microsoft Exchange Server will evaluate when/how
  to add support for the new configuration. This statement is
  subject to change at the discretion of IBM and does not
  indicate committment to add support in the future, even if
  available by Mircrosoft.
  

Problem conclusion

• Windows Management 3.0 is not supported with
  with Microsoft Exchange Server 2007 and 2010 as per current
  information published by Microsoft. Therefore, Data Protection
  for Microsoft Exchange and FlashCopy Manager for Microsoft
  Exchange do not support this configuration either.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• TDPEXCC
  

Fix information

Applicable component levels