APAR status
Closed as program error.
Error description
When upgrading Tivoli Storage Manager Server component from 6.1.x.xxx to 6.2.x.xxxx version, the instance recreation may fail if the instance owner is a domain account and the fully qualified domain name is not specified. A popup with the following error message could be raised at upgrade time when using the wizard: Invalid credentials. The installation wizard could not connect to the machine using the provided credentials. Check your user ID and password. and the logs.txt will report such kind of exception: SEVERE: beginSession failed (from com.tivoli.dms.install.RedefineInstances.connectAsUser) SEVERE: com.ibm.tivoli.remoteaccess.RemoteAccessAuthException: CTGRI0000E Could not establish a connection to the target machine INFO: rc 102 (from com.tivoli.dsm.install.RedefineInstances.connectAsUser) INFO: Checkpoint, $ValidateUser$ is InvalidPassword, rc is -1 (from com.tivoli.dsm.install.InstUserPanel.okToContinue) Condition to lead to this problem: Fully Qualified Domain Name (FQDN) and Netbios are different and users enter Netbios\user_name when the upgrade tries to re-create the instance Tivoli Storage Manager Versions Affected: 6.1, 6.2 and 6.3 Initial Impact: Medium Additional Keywords: TSM FQDN DOMAIN ACCOUNT UPGRADE NETBIOS INVALID CREDENTIALS
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: See error description. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in level 6.3.4. Note that this is * * subject to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: Windows.
Temporary fix
Comments
APAR Information
APAR number
IC87424
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
61W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-10-23
Closed date
2012-11-05
Last modified date
2012-11-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R62W PSY
UP
R63W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"61W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
05 November 2012