A fix is available
APAR status
Closed as program error.
Error description
More then one SAN Inquiry requested are running at the same time. This can be seen if more then one Query SAN is done. In the reported case, the ODBC client was collecting the Actlog information and the Admin Center was doing normal select queries at the same time. Tivoli Storage Manager Versions Affected: All supported levels Customer/L2 Diagnostics: The Actlog may have many messages before the crash like: ANR2017I Administrator ADMIN issued command: FETCH NEXT 50 This is does not have to be the case as the cause was due to the TSM SAN Inquiry requests. The core stack will have the following: Segmentation fault in naSAN_Fetch at 0x1002832ac ($t179562) 0x1002832ac (naSAN_Fetch+0x44) e8ff000e lwa r7,0xc(r31) (dbx) where naSAN_Fetch(??, ??, ??) at 0x1002832ac sqlBaseTable_Fetch@AF56_40(??, ??) at 0x1001698b4 <-- Does not need to be seen Initial Impact: Medium Additional Keywords: dump crash q san
Local fix
If you are doing the same type of SQL queries, then limit them.
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 5.5.7, 6.2.5, and 6.3.4. Note * * that this is subject to change at the * * discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IC86542
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
55A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-09-13
Closed date
2012-10-28
Last modified date
2012-10-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R55A PSY
UP
R55H PSY
UP
R55L PSY
UP
R55S PSY
UP
R55W PSY
UP
R61A PSY
UP
R61H PSY
UP
R61L PSY
UP
R61S PSY
UP
R61W PSY
UP
R62A PSY
UP
R62H PSY
UP
R62L PSY
UP
R62S PSY
UP
R62W PSY
UP
R63A PSY
UP
R63H PSY
UP
R63L PSY
UP
R63S PSY
UP
R63W PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"55A"}]
Document Information
Modified date:
19 September 2021