Fixes are available
APAR status
Closed as program error.
Error description
The message "Saving message content failed" may appear when trying to save an attachment file in the Mailbox Restore Browser of the Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange MMC GUI when a sender name in the mail message has some non-ASCII symbol(s). When saving a mail message with an attachment, Data Protection for Microsoft Exchange uses a sender name to create a mail address. In a source mail: sender is "sender name". In the saved mail: sender is "sender <name@mail.address>". When a sender name has some non-ASCII symbol(s), an exception occurs, since a mail address can have only ASCII symbols. When Data Protection for Microsoft Exchange tracing is enabled using the service trace flag, the fcm_TraceFm.trc file will have the following information about an exception: Fm Information: 0 : 7/11/2012 17:16:28:597 MailDataInterface.cs : (1459) Enter Void SaveMailMessage() Fm Error: 1 : 7/11/2012 17:16:28:847 Exception: An invalid character was found in the mail header: 'ホ?'. Stack: : System.String ParseLocalPart(System.String, Int32 ByRef, Boolean, Boolean): 0 : System.Net.Mail.MailAddress ParseAddress(System.String, Boolean, Int32 ByRef): 0 : Void .ctor(System.String, System.String, System.Text.Encoding): 0 Additional Keywords: TDP Versions Affected: IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange version 6.3 LOCAL FIX: None.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: Users of Data Protection for Exchange * * version 6.3.x. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * fix is currently projected to be available in the Data* * Protection for Exchange 6.3.1 and 6.4.1 Fix Packs. * * Fix Pack. Note: This is subject to change * * at the discretion of IBM. * **************************************************************** Data Protection for Exchange Mailbox Restore Browser did not process correctly messages with non-ASCII symbol(s) in sender/recipient names, when it saved messages with attachments.
Problem conclusion
Data Protection for Exchange Mailbox Restore Browser has been updated to save messages that have attachments when the message has non-ASCII symbol(s) in sender/recipient names.
Temporary fix
Comments
APAR Information
APAR number
IC85717
Reported component name
TDP EXCHANGE WI
Reported component ID
5698DPXAP
Reported release
63W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-08-08
Closed date
2012-09-18
Last modified date
2012-11-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TDP EXCHANGE WI
Fixed component ID
5698DPXAP
Applicable component levels
R63W PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSTG2D","label":"Tivoli Storage Manager for Mail"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"63W"}]
Document Information
Modified date:
20 September 2021