APAR status
Closed as program error.
Error description
Error Description: The TSM client may crash during scheduled backups if the HSM for Windows agent is installed. Running backups manually, or from the GUI does not crash, only scheduled backups. Tivoli Storage Manager Versions Affected:6.3 Customer/L2 Diagnostics: The following call stack may be seen. kernel32!RaiseException+0x39 msvcr100!CxxThrowException+0x81 dsmarchiver!ICArchiverMain::mf_getDefaultConfiguration+0x5a pihsmba!piHsmBaInit+0x184 dsmcsvc!PiInitPlugin+0x7c dsmcsvc!new_PiObj+0x11c dsmcsvc!psIsPiWinHsmBaLoaded+0x1d9 dsmcsvc!psRetrieveFile+0x2a dsmcsvc!psHSMWinRetrieveStubContent+0x144 dsmcsvc!psHSMWinSendItRecallCheck+0xee dsmcsvc!sendIt+0x20e dsmcsvc!PFtxnListLoop+0x3d7 dsmcsvc!PrivFlush2+0x234 dsmcsvc!PrivFlush+0x27 dsmcsvc!tlSend+0x61 dsmcsvc!DccTxnConsumer::HandleQueue+0x3cb dsmcsvc!DccTxnConsumer::Run+0x71a dsmcsvc!DccTxnConsumer::DoThread+0xc4 dsmcsvc!startThread2+0x81 dsmcsvc!startThread+0x9 msvcr100!endthreadex+0x43 msvcr100!endthreadex+0xdf kernel32!BaseThreadInitThunk+0xd ntdll!RtlUserThreadStart+0x1d Initial Impact: Medium Additional Keywords: TSM crash abend backup sched schedule HSM Win
Local fix
Manual backups can be run via the command line or GUI. Also the use of the skipmigrated=yes option will allow scheduled backups to complete.
Problem summary
**************************************************************** * USERS AFFECTED: TSM HSM for Windows Client Versions * * 6.3.0.0 * **************************************************************** * PROBLEM DESCRIPTION: * * For detailed description see ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in interim fix higher than 6.3.0.0. * ****************************************************************
Problem conclusion
The problem has been resolved. Install the fix level of the HSM for Windows client as mentioned in the summary in order to resolve the crash reported for the TSM Backup-Archive client scheduler.
Temporary fix
Comments
APAR Information
APAR number
IC80665
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
630
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-01-09
Closed date
2012-02-13
Last modified date
2012-02-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmsvc
Fix information
Fixed component name
TSM HSM FOR WIN
Fixed component ID
5698ICNCL
Applicable component levels
R630 PSY
UP
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Document Information
Modified date:
13 February 2012