A fix is available
APAR status
Closed as program error.
Error description
A TSM Server abend can occur if communication between the source and target Servers is lost while the source Server is actively accessing a virtual volume. The following errors may be seen in the activity log on the source Server prior to the abend: ANR4378E For device class TARGETDEVCLASS, the retry of a session with target server TARGET has timed out. ANR9999D_3215469553 ServPos(pvrserv.c:715)Thread<604600>: Error 32 positioning SERVER volume TARGET.BFS.999999999 to 41:0. ANR9999D Thread<604600> issued message 9999 from: ANR9999D Thread<604600> 0x000000010000c7e8 StdPutText ANR9999D Thread<604600> 0x000000010000fb90 OutDiagToCons ANR9999D Thread<604600> 0x000000010000a2d0 outDiagfExt ANR9999D Thread<604600> 0x00000001007d60ac ServPos ANR9999D Thread<604600> 0x0000000100251f78 AgentThread ANR9999D Thread<604600> 0x00000001000151b0 StartThread The abend occurs when the source Server attempts to re-establish communications with the target Server. The call stack from the core dump will resemble the following: Segmentation fault in SmSendVerb at 0x1000ad298 ($t604600) 0x1000ad298 (SmSendVerb+0x62c) 929d0060 stw r20,0x60(r29) (dbx) where SmSendVerb(??, ??) at 0x1000ad298 DoPing(??) at 0x100097968 smServReopen@AF113_107(??, ??, ??, ??, ??, ??, ??) at 0x10009fa3c smServReopen(??, ??, ??, ??, ??) at 0x10009f33c ServReopen(??) at 0x1007d65c0 AgentThread(??) at 0x100251cc0 StartThread(??) at 0x1000151ac Platforms affected: All supported TSM Server versions/platforms Additional Keywords: crash smsendverb smservreopen doping servpos virtvol
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users * * with virtual volumes. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be * * fixed in levels 5.5.6. and 6.2.3. * * Note that this is subject to change at * * the discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Sun Solaris, Linux, Windows and z/OS.
Temporary fix
Comments
APAR Information
APAR number
IC75329
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
55A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-03-28
Closed date
2011-04-26
Last modified date
2013-08-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R55A PSY
UP
R55H PSY
UP
R55L PSY
UP
R55S PSY
UP
R55W PSY
UP
R61A PSY
UP
R61H PSY
UP
R61L PSY
UP
R61S PSY
UP
R61W PSY
UP
R62A PSY
UP
R62H PSY
UP
R62L PSY
UP
R62S PSY
UP
R62W PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"55A"}]
Document Information
Modified date:
19 September 2021