A fix is available
APAR status
Closed as program error.
Error description
Tivoli Storage Manager Storage Agent is unable to use an emulated IBM device with serial number longer than 18 characters on Windows when the Tivoli Storage Manager server is on a non-Windows platform. The Storage Agent activity log will show the following error message. ANR8779E Unable to open drive \\.\tape0, error number=66504. Tracing will show the following information. Serial number mismatch! The serial in descriptor is [ad5c9446ab9da098097f20], and the serial for inquiry is [ad5c9446ab9da09809] for drive LIB1DRIVE0 The problem was reported on NetApp VTL.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager Server users. * **************************************************************** * PROBLEM DESCRIPTION: See error description. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 5.5.6, 6.1.5, and 6.2.3 Note that * * this is subject to change at the discretion * * of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platform: Windows
Temporary fix
Comments
APAR Information
APAR number
IC71307
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
55W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-09-21
Closed date
2010-09-23
Last modified date
2010-09-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R51A PSN
UP
R51H PSN
UP
R55W PSY
UP
R61W PSY
UP
R62W PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"55W"}]
Document Information
Modified date:
16 September 2021