APAR status
Closed as program error.
Error description
When the Tivoli Storage Manager Server is processing an ACSLS request timeout, the following diagnostic error can be reported: . 01/02/2010 01:02:03 ANR9999D_3926687194 RequestComplete (mmsacsl2.c: 3784) Thread<4036906>: SEQ 56110 response Req_id is already non-zero hmmm, reqID 38146:38146, respType 1. (PROCESS: 1234) . During an ACSLS request timeout, the Tivoli Storage Manager Server will remove the request from the pending queue. The ANR9999D error shown above occurs because the Server does not properly cleanup the ACSLS request that is being timed out. . This APAR will resolve the Server's failure to cleanup the request properly and the associated ANR9999D diagnostic error shown above. . This APAR will not resolve the underlying cause of the ACSLS request timeout, so the ACSLS server, tape library, and drives should be investigated to determine why the request could not be satisfied in a timely manner. . Customer/L2 Diagnostics: Collect a PVR MMS EXTERNAL trace and look for the following trace points containing identical request_id's: . 01:02:03.619 ■6629522■output.c■6385■PutConsoleMsg: ANR9999D_3926687194 RequestComplete (mmsacsl2.c:3745) Thread<6629522>: SEQ 2796 response Req_id is already non-zero hmmm, reqID 36039:36039, respType 1. 01:02:04.074 ■6629522■mmsacsl2.c■3141■SequenceExpired: (2796:2796)Request type 21 has expired, request_id = 36039. 01:02:04.604 ■6629522■mmsacsl2.c■3202■CancelRequest: (2796:2796)Sequence request cancelling without pending response, request_id = 36039. 01:02:04.604 ■6629522■mmsacsl2.c■3228■CancelRequest: (2796:2796)Sequence request cancelling , request_id = 36039. 01:02:04.604 ■6629522■mmsacsl2.c■3261■CancelRequest: (2796:2796)Sequence request not cancelable, and is marked canceled, request_id = 36039. . Initial Impact: Low . Tivoli Storage Manager Versions Affected: All Tivoli Storage Manager Servers using ACSLS libraries. . Additional Keywords: TSM DSMSERV MSGANR8856E MSGANR8855E MSGANR9999D_3926687194 REQUESTCOMPLETE REQ_ID ACSLS MSGANR9999D_3555316918 .
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server and * * storage agent users using the ACSLS type * * of libraries * **************************************************************** * PROBLEM DESCRIPTION: See error description. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 5.5.5, 6.1.5, and 6.2.2. * * Note that this is subject to change at * * the discretion of IBM. * * * * Affected Platforms: AIX, HP, Linux, * * Solaris, and Windows * **************************************************************** *
Problem conclusion
This problem was fixed.
Temporary fix
Comments
APAR Information
APAR number
IC69494
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
55A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-06-28
Closed date
2010-07-28
Last modified date
2010-07-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R55A PSY
UP
R55H PSY
UP
R55L PSY
UP
R55S PSY
UP
R55W PSY
UP
R61A PSY
UP
R61H PSY
UP
R61L PSY
UP
R61S PSY
UP
R61W PSY
UP
R62A PSY
UP
R62H PSY
UP
R62L PSY
UP
R62S PSY
UP
R62W PSY
UP
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Document Information
Modified date:
28 July 2010