A fix is available
APAR status
Closed as program error.
Error description
The following error occurs when trying to natively view SMTP emails with attachments through an IBM eDiscovery Manager installation that is deployed to IBM WebSphere Application Server Version 7. In Miscrosoft Internet Explorer the following error occurs: The website cannot display the page. In Firefox the following error occurs: Error 500: java.lang.VerifyError: javax/mail/Part.setDataHandler (Ljavax/activation/DataHandler;)V This problem does not occur when eDiscovery Manager is deployed to WebSphere Application Server Version 6.x.
Local fix
Use the eDiscovery Manager preview feature to view these emails instead of the native view feature.
Problem summary
When an SMTP email is attempted to be viewed in its native application, an error occurs if the email has one or more attachments. The entire email cannot be viewed; instead, the web browser displays an error message stating "Page cannot be displayed".
Problem conclusion
When rendering an SMTP email for native view in a browser, while eDiscovery Manager is processing attachments, a JAR in the eDiscovery Manager library directory conflicts with a JAR in the WebSphere Application Server library directory. This causes an error which prevents the email from being rendered. This error was corrected by removing the conflicting JAR from the eDiscovery Manager library so that only the WAS JAR file is used.
Temporary fix
Comments
APAR Information
APAR number
HE11453
Reported component name
EDISCOVERY MANA
Reported component ID
5724V3600
Reported release
220
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-03-07
Closed date
2012-06-18
Last modified date
2012-06-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
EDISCOVERY MANA
Fixed component ID
5724V3600
Applicable component levels
R220 PSY
UP
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JHU","label":"eDiscovery Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.2"}]
Document Information
Modified date:
13 September 2021