HE01361: SMARTEAM LICENSING ERROR WHEN VIEWING A CATIA - OBJECT IN SMARTE AM WITH SMARTIEVIEWER

APAR status

• Closed as program error.

Error description

• When trying to view a CATIA Object saved to SmarTeam with the
  SmartIEViewer which visualizes the cgr-files, the following
  Error Message appears:
  - SmarTeam Licensing Error
  - You are not authorized to use this product. Contact your
  administrator
  Scenario to reproduce this error: [Please open attached video
  file "Scenario.wrf "]
  1) In Windows Explorer create a directory named for example
  ??EKO (directory with umlaut, special character)
  2) Start CATIA and create a Part
  3) Save this CATPart to this new created directory "??EKO"
  4) Connect CATIA to SmarTeam
  5) Perform a "SmarTeam / Save" to save the Part to SmarTeam
  6) Select the Viewer - Tab in the ProfileCard
  Current Result:- The following error message appears and the
  Object is not shown:
  Smarteam Licensing Error
  You are not authorized to use this product. Contact your
  administrator
  

Local fix

• empty
  

Problem summary

• When trying to view a CATIA Object saved to SmarTeam with the
  SmartIEViewer which visualizes the cgr-files, the following
  Error Message appears:
  - SmarTeam Licensing Error
  - You are not authorized to use this product. Contact your
  administrator
  Scenario to reproduce this error: [Please open attached video
  file "Scenario.wrf "]
  1) In Windows Explorer create a directory named for example
  ??EKO (directory with umlaut, special character)
  2) Start CATIA and create a Part
  3) Save this CATPart to this new created directory "??EKO"
  4) Connect CATIA to SmarTeam
  5) Perform a "SmarTeam / Save" to save the Part to SmarTeam
  6) Select the Viewer - Tab in the ProfileCard
  Current Result:- The following error message appears and the
  Object is not shown:
  Smarteam Licensing Error
  You are not authorized to use this product. Contact your
  administrator
  

Problem conclusion

• NOTE THAT THIS PROBLEM WILL ALSO BE FIXED ON V5R20 SP7.
  Additional Closure Information:
  Issue fixed in SmarTeam R20 SP7
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R521 PSN

     UP