HD64801: ALL ACTIVE LCA USERS UNABLE TO SAVE TO CATIA

APAR status

• Closed as program error.

Error description

• All active LCA users unable to save to CATIA.  Vault Server Hang
  / lockup.
  Scenario:
  Complete LCA system outage. The sequence of events is as
  follows:
  At about 1:40 pm on Feb 21, new error log files containing the
  words "heap" and "core" began appearing in the production LCA
  instance. The first four error log files that we have
  identified are:
  -rw-r--r-- 1 enovadm users 24245053 Feb 21 13:40
  heapdump3399770.1172083228.txt
  -rw-r--r-- 1 enovadm users 468863 Feb 21 13:40
  javacore3399770.1172083230.txt
  -rw-r--r-- 1 u304606 users 10055 Feb 21 13:40
  u304606.0000033845dc8ece.vpmsrv
  -rw-r--r-- 1 u704065 users 552322 Feb 21 13:40
  u704065.000001a345dc42e1.vpmsrv
  We have never seen these error logs before, but we believe
  they may help us find the root cause of the outage.
  At about 2:30 pm the number of users with multiple LCA
  processes began to climb rapidly until a point at about 3:30 pm
  at which time no more LCA licenses were available.
  .
  

Local fix

Problem summary

• All active LCA users unable to save to CATIA
  All active LCA users unable to save to CATIA
  .
  All active LCA users unable to save to
  CATIA.................
  ...............................................................
  .......
  Scenario:
  We are seeking guidance in identifying the root
  cause of an
  complete LCA system outage on Feb 21. The
  sequence of
  events is as follows:
  At about 1:40 pm on Feb 21, new error log files
  containing the
  words "heap" and "core" began appearing in the
  production
  LCA instance. The first four error log files that we
  have
  identified are:
  -rw-r--r-- 1 enovadm users 24245053 Feb 21 13:40
  heapdump3399770.1172083228.txt
  -rw-r--r-- 1 enovadm users 468863 Feb 21 13:40
  javacore3399770.1172083230.txt
  -rw-r--r-- 1 u304606 users 10055 Feb 21 13:40
  u304606.0000033845dc8ece.vpmsrv
  -rw-r--r-- 1 u704065 users 552322 Feb 21 13:40
  u704065.000001a345dc42e1.vpmsrv
  We have never seen these error logs before, but
  we believe
  they may help us find the root cause of the outage.
  At about 2:30 pm the number of users with mulitple
  LCA
  processes began to climb rapidly until a point at
  about 3:30 pm
  at which time no more LCA licenses were available.
  .
  

Problem conclusion

• null
  ==========*===========*==========
  THIS PROBLEM WILL BE FIXED ON ENOVIA
  VERSION 5 RELEASE 18 GA level.
  NOTE THAT THIS PROBLEM WILL ALSO BE FIXED
  ON V5R17SP07.
  .
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ENOVIA LCA AIX

• Fixed component ID

  569101700

Applicable component levels

• R517 PSN

     UP