HD48562: SOME USER CAN NOT LOG IN INTO SMARTWEB

APAR status

• Closed as program error.

Error description

• Some user can not log in into SmartWeb
  We reproduced the customer's problem and have
  found that it occurs due to the fact that one user
  deletes another user's leading project.
  Example:
  1. User A create the project "Project-1".
  2. User B sets "Project-1" to be a leading project
  on his profile card.
  3. User A (or any other user) deletes "Project-1".
  4. User B will recieve "Object reference..." error
  while performing a login.
  The work around or this issue is following:
  1. Delete the contents
  of "SmarTeam\ConfigurationSettings\Data\User"
  directory.
  2. Restart the IIS
  3. try to avoid this situation when one user deletes
  leading project of anothers.
  .
  

Local fix

Problem summary

• Some user can not log in into SmartWeb
  Some user can not log in into SmartWeb
  We reproduced the customer's problem and have
  found that it occurs due to the fact that one user
  deletes another user's leading project.
  Example:
  1. User A create the project "Project-1".
  2. User B sets "Project-1" to be a leading project
  on his profile card.
  3. User A (or any other user) deletes "Project-1".
  4. User B will recieve "Object reference..." error
  while performing a login.
  The work around or this issue is following:
  1. Delete the contents
  of "SmarTeam\ConfigurationSettings\Data\User"
  directory.
  2. Restart the IIS
  3. try to avoid this situation when one user deletes
  leading project of anothers.
  .
  

Problem conclusion

• THIS PROBLEM WILL BE FIXED ON SMARTEAM
  VERSION 5 RELEASE 17 GA level.
  .
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R517 PSN

     UP